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Customer Technical Support Specialist

Adecco Boise ,ID
  • Posted: 7 days ago
  • $16 Hourly
  • Full-Time
Job Description
How would you like to earn $16.00/hr for Technical Support Specialist work!? If so, you're in luck because Adecco is currently hiring for Technical Support Specialist Jobs with a local client located in Boise, ID!

Responsibilities for this Technical Support Specialist job include:
  • Manage a high volume of inbound calls/emails with varying degrees of questions or concerns
  • Identify and resolve complaints
  • Using a computer system to track customer interactions
  • Record details of inquiries, complaints, or comments, as well as actions taken within a call center environment
  • Answers questions and troubleshoots issues related to use of the Device: connect application (including our PC/Mac software data up-loader), HCP Portal, Odyssey, and other future software applications.
  • Troubleshoots a variety of Windows/Mac computer issues, software/application operations and computer security systems. Provides technical support via phone and/or email.
  • • Knowledge of Computer Operating Systems, Windows & Mac Based Systems.
    • Solid understanding of web-based software and the ability to troubleshoot browser and network specific issues.
    • Knowledge of FDA requirements and adverse event reporting preferred.
    • Knowledge of HIPAA.
    • Knowledge of / experience in network security and familiarity with processes such as driver installation.
    Preferred Qualifications for Technical Support Specialist include:
  • Candidates are required to have an Associate's degree or higher
  • Bilingual-English or Bilungual-Spanish HIGHLY desired 
  • 1-2 years related experience
  • Ability to read and follow flow diagrams
  • Clear communication skills to impart information over the telephone to patients
  • Skilled at presenting information in a clear, concise manner
  • Ability to react to changing situations in a timely, calm and confident manner
  • IT certifications such as CompTIA, A+ and/or Network+, Security+, MCDST, and MCITP preferred
  • Are you comfortable working in a 24/7 center, where employees are expected to work Holidays? There are several shift options from 8 hour shifts to 10 hour shifts as well as day, night and overnight shifts. Are you able to meet these requirements?

  • Benefits:
  • Weekly Pay - you receive a paycheck every week
  • Comprehensive benefits after 1 week - medical, dental, vision, options available
  • Skills Training
  • Bonus Incentives! For more information, ask a recruiter today!
  • Weekly pay with direct deposit and pay card


  • For instant consideration for this Technical Support Specialist job in Boise, ID, click on Apply Now!

Adecco

Address

Boise, ID
USA

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