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Client Service Support

Adecco Tempe ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Client Service Coordinator
Job Description:
Shutterfly is seeking a detail oriented and results driven Client Service Coordinator to join our Shutterfly Business Solutions team. The ideal candidate will possess customer service and production experience within the direct mail and/or printing industry.
Responsibilities:
  • Work closely with Client Service Specialist and Manufacturing team on day-to-day work flow activities of multiple accounts including suggestions to increase efficiency and reduce costs to the customer.
  • Collect, define, and organize production run rules to build logic for work distribution.
  • Batch and distribute composed print files to multiple production locations.
  • Organize and maintain accurate client files, including company information, project requests, billing records, and SOX Compliance documentation.
  • Efficiently process and relay client requests/revisions to pertinent internal and external contacts.
  • Quickly and accurately process all revisions, update all production-related documents at time of final release, and clearly convey client requests and expectations to Production.
  • Initiate job tickets or other production documentation from inception and track through completion.
  • Approve data audits for required programs as outlined in job specifications.
  • Forecast client work volumes to ensure adequate inventory of materials needed to complete scheduled jobs.
  • Maintain effective working relationships with clients, carriers, vendors, and other business contacts.
  • Prepare reports on program activities, progress and status.
  • Participate in end-to-end testing for new client initiatives as assigned by Client Service Manager or Specialist.
  • Engage with client concerning program requirements, proofs and data audit approvals.
  • Work with Manufacturing scheduling leads to ensure all programs are aligned and schedules are followed.
  • Engage with Postal Manager on mail-piece review, document postal requirements for data services and presort, track, balance, and fund postal accounts.
  • Track and report internal costs on all programs.
  • Requirements:
  • Bachelor's degree in Business or related field preferred, or applicable work experience will be considered in lieu of degree.
  • 2 years of experience in a role with direct client engagement required, with commercial or transactional print industry experience in a customer service related capacity preferred.
  • Working knowledge of pre-press, digital presses, bindery equipment and mailing procedures preferred.
  • Experience with electronic order entry into a job costing and tracking system preferred.
  • Excellent customer service and communication skills, both written and verbal.
  • Strong organizational and problem-solving skills, detail oriented.
  • Ability to work independently and as a team member.
  • Experience using Microsoft Office Applications.
  •  
    So now that you know about the job and about us, the ball's in your court. For instant consideration for this Manufacturing Production job, click on Apply Now! We can't wait to hear from you!

    Adecco is committed to the health and safety of our applicants and employees. We are offering virtual interviews as needed and when possible. And we're partnering closely with our clients to ensure safety protocols are in place. We are dedicated to addressing any concerns brought to our attention. We look forward to partnering with you on your job search!

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records
     
     

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

Adecco

Address

Tempe, AZ
USA