Adecco staffing is looking to hire 5 Claims Analyst III for a position starting on November 25th. This position will require knowledge of being a claims analyst and 6+ months of call center experience. The starting pay is $15 a month. There are two shifts available 6AM - 2:30PM and 3PM - 11:30PM. Please inquire asap! Location: 3255 E Elwood St. Phoenix AZ 85034. 32nd St and University.
• Supports Claims Analysts, Call Center Agents and customers on the phone while processing questions and escalations. Accurately utilizes scripting, faq's and email templates. • Create and expedite open escalations to the most appropriate source of support and monitors the progress of all open escalations.
Competencies • Strong customer service skills, communication, diplomacy and de-escalation. • High level of punctuality, work ethic and discretion. • Call Center experience a plus. • Openness to feedback. • Strong computer skills (Outlook, Excel, ability to navigate multiple applications at once...) • Problem solving skills, attention to detail, ability to change directions throughout the day. • Ability to master internal processes. • Bilingual a plus.