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Customer Support Specialist

Addison Group
Tulsa, OK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Code: #541962
Title: Customer Support Specialist
Job Type: Contract To Hire
Job Location: Tulsa Oklahoma

Job Description:

Customer Support Specialist 
Contract to Hire - Tulsa, Ok
$14-17 
M-F 8am-5pm

Essential Duties and Responsibilities

 (This description is a general statement of required major duties and responsibilities performed on a regular and continual basis. It does not exclude other duties that may be assigned.)

• Handling customer technical support cases through phone and email submission

• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

• Provides customer support identifying, investigating, and resolving customer problems with clients equipment, etc., problems that are beyond the expertise of the customer and dispatch our service tech for repairs if needed.

• Collaborates with other employees to research and resolve problems.

• Gather customer feedback and share with our Product, Sales, and Marketing teams

• Assist in training junior Customer Support Representatives

 

Requirements:

• Basic reading and writing skills are necessary.

• Basic computer skills are necessary.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Excellent customer service & communication skills.

• Excellent communication and problem-solving skills

• Experience as a Customer Support Specialist or similar CS role

• Multi-tasking abilities

• Patience when handling tough cases

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Company Description
The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC.

Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com

Addison Group

The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC. Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com

Address

Tulsa, OK
USA

Industry

Business

Website

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