Customer Service Representative

Customer Service Representative

Our client, an established bank, is looking for a Customer Service Representative to support their East Hampton, Long Island branch. This position delivers service and sales support to the company by securing new clients, offering viable Bank solutions that add value to the customer, performing branch-specific functions and providing account maintenance transactions. The Representative opens new accounts and may process monetary transactions, when necessary, resolves customer issues and builds relationships based on mutual understanding. If interested, do not hesitate, apply today to be considered for the position!

Location: East Hampton, NY

Pay: $20.00/hr.- $28.00/hr.

Responsibilities

• Consistently executes appropriate behaviors to deliver an exceptional customer experience on-site.
• Conducts needs-based conversations and offers financial solutions to meet the customers' needs.
• Establishes, retains, and deepens relationships with potential and existing customers to achieve team sales goals.
• Recognizes sales opportunities, offers suitable bank products, and services that add value to new and existing customers.
• Processes transactions and maintain internal systems accurately.
• Communicates the rules and regulations to customers including information pertaining the opening of new accounts.
• Complies with regulatory, security and audit procedures and policies.
• Ensures that records are accurate; maintains records of incomplete, incorrect, or outstanding customer files in order to ensure proper follow-up.

• Assists with the preparation and completion of reports.

• Ensures the customer area of branch is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.)

• Displays willingness to be cross trained in other branch functions.
• Works weekend and extended hours or at neighboring branch locations when needed.

• Must have strong computer skills and an ability to adapt to evolving technology advancements. Must be able to work on Saturdays (once a month) and late on Thursdays.

Qualifications

• High School Diploma or GED required.
• At least a year of experience developing current and new customer relationships, achieving sales goals in banking, financial, or insurance industry; retail bank customer service or prior banking experience preferred.
• Prior experience in fostering and developing strong customer relationships.
• Possesses a general understanding of bank operations (risk, compliance, fraud, loss, etc.).
• Exceptional Customer Service skills
• Teller experience (preferred)
• Cash handling experience preferred.
• Displays a professional presence to customers.
• Exhibits excellent listening, communication (verbal & written) and interpersonal skills.
• Demonstrates organizational and accuracy skills.
• Ability to meet or exceed performance objectives.
• Ability to interact with integrity and professionalism with customers and team members.
• Displays sound judgment and discretion when utilizing confidential information.
• Ability to think creatively to solve problems.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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