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Customer Service Representative

Addison Group
Chicago, IL
  • Posted: 8 days ago
  • $20 to $24 Hourly
  • Full-Time
Job Description

Are you looking for a full-time position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place! We are seeking a motivated, professional, and courteous Customer Service Representative to assist our team in fielding customer calls and communications, order entry accurate data entry, and maintaining client-customer relations.

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location: Chicago, IL

Pay: $20-$24/hr

Hours: 9am – 5pm

Work Structure: Hybrid

Job Duties:

  • Working with high end customers over the phone, email and via fax.
  • Building relationships with customers from start to finish. Long term relationships.
  • Mainly phone conversations (Need someone who is very comfortable on the phones)
  • Not call center role
  • Entering customer orders
  • Checking inventory levels for customer orders
  • Handling customer returns
  • Track and trace orders
  • Work with largely priced orders
  • Following up on order statuses for customers
  • Updating customers regarding their orders and delivery status'
  • Working within Excel - updating order spreadsheets

Job Requirements:

  • 2-3+ years of Customer Service experience
  • Proficiency in Microsoft Office Suite
  • Strong attention to detail
  • ERP/CRM system experience is a plus!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Addison Group

Address

Chicago, IL
USA

Industry

Business

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