Remote Customer Service Representative
AdNet/AccountNet, Inc. Baltimore, MD
- Expired: over a month ago. Applications are no longer accepted.
Customer Service Representative (CSR)
Remote – Based in Virginia or Maryland only.
Contractual 8-Month Full Time & Part Time Available
Operation Hours: 8:00am to 8:00pm on Weekdays. 9:00am to 4:00pm on Weekends.
Must be able to work 1 weekend day.
CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services including child support, financial, nutritional, and energy assistance and other services available to families and individuals in need across the state of Maryland. We need people who are respectful, professional, courteous, and eager-to-learn.
Based upon future client requirements, hours are subject to change. Applicants will be required to work shifts based upon current or future client or employer requirements.
The Customer Service Representative primary duties are:
o Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.
o Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
o Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
o Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
o CSRs shall have at least one (1) year of dedicated call center or similar customer service-heavy experience.
o A high school diploma or GED is required. Associates Degree or Degree in progress preferred.
o Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and customer service skills and experience.
o Ability to navigate in up to seven separate systems and up to three systems simultaneously.
o Ability to convey information and direction for multiple programs during a single interaction.
o Previous experience as a customer service representative in a call center.
o Strong verbal, interpersonal and written communication skills.
o Team player with the ability to work in a fast-paced environment.
o Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
o Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
AdNet/AccountNet, Inc.Why Work Here?
We strive to create a friendly, collaborative environment that empowers employees to make an impact on our vital mission.
AdNet is a management consulting firm blending the best in people with the ongoing demands of the workplace. The team identifies Subject Matter Experts for commercial and government clients with Accounting/Finance, Human Resources and Legal expertise. AdNet complete solution includes successful project management and strategic coaching.