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Communications Analyst - Ad Astra

Ad Astra recovery Services, Inc.
Andover, KS
  • Posted: over a month ago
  • Full-Time
Job Description

The Communications Analyst is responsible for driving and delivering key strategic initiatives across omni channel platforms, by planning and implementing projects and initiatives in line with the company strategy, compliance and system rules. The Analyst will provide reporting, analytics and support as required by the IT Database and Support Manager.

What you will be doing:
  • Assist in the planning, implementation, maintenance, and monitoring of all
    Communication systems and its integration with other operating systems
  • Provide support with analyzing production and efficiency trends. This includes the ability
    to produce, understand and analyze efficiency or gap reports to recommend process
    changes/updates.
  • Learn to read and prepare/write SQL queries as well as utilize other analytical tools, as
    needed, to support reporting and analytical functions.
  • Track key performance indicators, generate and distribute omni channel reports as
    necessary
  • Maintain/update dialer settings as needed to maximize scheduling in order to cover all
    operating hours, maximize production (total dials) and efficiency (slot utilization).
  • Real time monitoring scheduling adjustments based on call center performance and
    staffing schedule adherence to assure coverage and portfolio penetration metrics are
    consistently met.
  • Coordinate with IT and vendors in troubleshooting to assure full functionality and systems
    performance during all hours of operation.
  • Data analysis, trending, and preparation of hourly, daily and monthly performance
    reports.
What you should have:
  • Ability to implement strategies for maximizing collections, customer retention and
    productivity in a complex fast-paced business
  • Ability to multi-task
  • Ability to work independently with little direct supervision
  • Consistent and above average work ethic
  • Demonstrated effective communication and interpersonal skills
  • Demonstrated strong analytical, organizational, and problem solving skills
  • Excellent computer skills
  • Excellent organizational skills
  • Exceptional attention to detail
  • Minimum educational requirement of High School diploma or equivalent
  • Professional and pleasant demeanor
  • Strong knowledge of Microsoft Office applications
  • Successful decision-making and negotiating abilities

Ad Astra Recovery Services, Inc. Supports Equal Employment Opportunity. Ad Astra Recovery Services, Inc. is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of Ad Astra Recovery Services, Inc. to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

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Ad Astra recovery Services, Inc.

Address

Andover, KS
USA

Industry

Business

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