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Workforce Management Call Center Analyst

Acuity One Mesa, AZ
  • Expired: 12 days ago. Applications are no longer accepted.
This position coaches and motivates telesales reps in order to meet or exceed department goals.

Job Duties:

1. Responsible for implementing and enforcing departmental and Company policies and procedures and completing performance related paperwork.
2. Provides supervision, coaching and information for the team of telemarketers. Uses positive reinforcement techniques to improve individual and team performance.
3. Evaluates individual performance of team members through live observation, monitoring and QA.
4. Designs and implements motivational programs for telemarketers. Runs daily and monthly contests.
5. Executes the staffing plan developed by the manager. Adjusts staffing to match call volume.
6. Maintains working knowledge of every marketing effort to achieve total comprehension.
7. Provides feedback to manager regarding personnel issues and activities that support the call center environment. Enforces department rules fairly and consistently according to policy, administering corrective action when appropriate. Conducts fair, objective and accurate performance appraisals.


This position coaches and motivates telesales reps in order to meet or exceed department goals.

Job Duties:

1. Responsible for implementing and enforcing departmental and Company policies and procedures and completing performance related paperwork.
2. Provides supervision, coaching and information for the team of telemarketers. Uses positive reinforcement techniques to improve individual and team performance.
3. Evaluates individual performance of team members through live observation, monitoring and QA.
4. Designs and implements motivational programs for telemarketers. Runs daily and monthly contests.
5. Executes the staffing plan developed by the manager. Adjusts staffing to match call volume.
6. Maintains working knowledge of every marketing effort to achieve total comprehension.
7. Provides feedback to manager regarding personnel issues and activities that support the call center environment. Enforces department rules fairly and consistently according to policy, administering corrective action when appropriate. Conducts fair, objective and accurate performance appraisals.


Acuity One

Address

Mesa, AZ
USA