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Call Center Associate

Active Staffing Services Orlando, FL
  • Expired: 8 days ago. Applications are no longer accepted.

Our call center is in search of Customer Service Representatives that have prior experience.

Job Purpose:

To provide support in communications with customers in real time. Involves direct correspondence to various forms of customer/client contacts via phone/email/chat/text.

Responsibilities:

  • Communicate with customers in a professional manner via consumer communication channels to respond to questions, provide information, and/or promote products while meeting or exceeding customer expectation.
  • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs
  • Representing both company and our client’s company publicly where professionalism, friendliness and a willingness to assist are critical
  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Use customer relationship management tool to research queries and document customer interactions
  • Receive and respond to inbound customer questions, comments, or concerns via phone, email, and text while updating internal computer applications and systems
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

Qualifications:

  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
  • Attention to Detail
  • Prior customer service experience
  • Must have an aptitude for learning, understanding, and conveying resolutions to customers
  • Must be computer literate and able to quickly navigate through multiple systems simultaneously
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Excellent problem solving skills – must be able to handle multiple scenarios to assist customers and be able to “think on your feet” to resolve unique challenges
  • Must be versatile to work on different facets within the program
  • Must be receptive to feedback and have a desire to improve
  • Must have a “can do” attitude
  • Must be organized, assertive, and patient
  • Effective in handling politically correct, delicate, or careful communication and handling sensitive situations
  • Must be able to communicate effectively with customers, management, and co-workers

Shift for Training (3 weeks) - $8.46HR Monday-Friday

Active Staffing Services

Why Work Here?

Great Work Environment with Local Companies!

Active Staffing has a mission to improve the lives of our associates through meaningful work. We are a family-owned business that’s been connecting people and work for more than 70 years. Active offers more than just good jobs, flexibility, safe working conditions and benefits. We also build caring, personal relationships with our associates. As an associate, you’ll be treated with respect by the Active team and by our clients. We will take the time to get to you know you personally. What's more, Active’s service is free to you – it’s just one of the benefits of working for us! We are a strong, stable employer. You’ll never have to worry about being paid as promised. And, we provide benefits like a 401(k)-retirement plan. We also offer health insurance to eligible employees. We are an Equal Opportunity Employer and it is our policy to consider all applicants for employment on the basis on their qualifications for the job without regard to age, race, creed, color, citizenship, national origin, liability for military service, disability, sex, sexual orientation, marital status or any other protected classification. We actively pursue this policy in all aspects of employment including hiring, promotion, transfer, termination, recruitment, rates of pay, and selection for training, and general treatment during employment. Employment opportunity is not only a legal principle; it is a moral commitment as well.

Address

5323 Millenia Lakes Blvd Orlando, FL 32839
Orlando, FL
32809 USA

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