Client Delivery Analyst

Responsibilities

• Partner with the client success managers, project managers and engineering to provide technical support throughout a client's lifecycle from technical implementation to post-live support
• Interface with clients to translate client needs and use cases into technical solutions in the Actium platform
• Act as the Technical Lead during implementations, collaborating with the client's technical team(s) to successfully integrate EMR data into Actium's standard data models
• Prioritize, research, and resolve escalated client support tickets
• Become an Actium platform champion. Excite and educate both internal stakeholders and clients on platform features
• Promote cross-organizational knowledge sharing by documenting and communicating best practices 

Requirements

• 1-3 years of relevant experience
• Prior experience working as a Solutions Consultant, Technical Project Lead, Systems Analyst or similar cross-functional role.
• Highly skilled at applying consultative methodologies and techniques to influence solution design and solve clients' pain points. Problem-solving is in your DNA!
• Comfortable navigating ambiguity and taking a collaborative approach. 
• Familiarity working with cross-functional teams across an organization to vet potential solutions and drive consensus.
• A critical thinker who defaults to an empathetic, client-centric approach.
• Excellent communicator and relationship builder with both internal and external stakeholders. You should feel comfortable discussing and explaining technical concepts to a non-technical audience.
• Experience in a client-facing role, preferably in a healthcare tech SaaS/startup environment.
• Familiarity with healthcare data and integration methods HL7, FHIR, etc
• Bachelor's or higher degree in computer science, engineering, or related technical field OR relevant technical experience.

Bonus Qualifications

• Start-up experience

• Familiarity with AI/ML and related technologies

Benefits

• Competitive salary / stock options 
• Competitive benefits package including Medical, Dental and Vision 
• Eligible for performance based bonuses
• Free access to Aaptiv workout app!  Unlimited access to thousands of workouts
• Free Company Sponsored DoorDash Dash Pass! Enjoy zero delivery fees and reduced service fees
• Free access to Headspace!  Get help with calming your mind, soul and help with sleep

Pay Range: $70,000 - $135,000/yr. Please note that the salary will vary by location and experience