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Client Delivery Analyst

Actium Health
Palo Alto, CA
  • Expired: December 22, 2022. Applications are no longer accepted.


  • Partner with the client success managers, project managers and engineering to provide technical support throughout a client's lifecycle from technical implementation to post-live support
  • Interface with clients to translate client needs and use cases into technical solutions in the Actium platform
  • Act as the Technical Lead during implementations, collaborating with the client's technical team(s) to successfully integrate EMR data into Actium's standard data models
  • Prioritize, research, and resolve escalated client support tickets
  • Become an Actium platform champion. Excite and educate both internal stakeholders and clients on platform features
  • Promote cross-organizational knowledge sharing by documenting and communicating best practices 


  • 1-3 years of relevant experience
  • Prior experience working as a Solutions Consultant, Technical Project Lead, Systems Analyst or similar cross-functional role.
  • Highly skilled at applying consultative methodologies and techniques to influence solution design and solve clients' pain points. Problem-solving is in your DNA!
  • Comfortable navigating ambiguity and taking a collaborative approach. 
  • Familiarity working with cross-functional teams across an organization to vet potential solutions and drive consensus.
  • A critical thinker who defaults to an empathetic, client-centric approach.
  • Excellent communicator and relationship builder with both internal and external stakeholders. You should feel comfortable discussing and explaining technical concepts to a non-technical audience.
  • Experience in a client-facing role, preferably in a healthcare tech SaaS/startup environment.
  • Familiarity with healthcare data and integration methods HL7, FHIR, etc
  • Bachelor's or higher degree in computer science, engineering, or related technical field OR relevant technical experience.

Bonus Qualifications

  • Start-up experience
  • Familiarity with AI/ML and related technologies


  • Competitive salary / stock options 
  • Competitive benefits package including Medical, Dental and Vision 
  • Eligible for performance based bonuses
  • Free access to Aaptiv workout app!  Unlimited access to thousands of workouts
  • Free Company Sponsored DoorDash Dash Pass! Enjoy zero delivery fees and reduced service fees
  • Free access to Headspace!  Get help with calming your mind, soul and help with sleep

Pay Range: $70,000 - $135,000/yr. Please note that the salary will vary by location and experience



Actium Health


Palo Alto, CA