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IT Support Specialist

Action Technology, Inc. Atlanta, GA
  • Posted: 14 days ago
  • Other
  • Providing Tier 1 support by actively maintaining Help Desk ticket queue, ensuring a timely response to issues
  • Respond to problems as reported by the customer, learn the established procedures for support, record incidents on a proprietary incident tracking system
  • Isolate and troubleshoot the incident cause, resolve or escalate, notify appropriate persons, and track the repair progress
  • Provide escalation point as necessary for Help Desk staff
  • Work relatively independently with users to provide customized solutions utilizing company standard software products and service

Qualifications
  • High School Degree + two or more years of technical training or related experience
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Experience with incident tracking, help desk best practices, Microsoft Office Products
  • Previous & demonstrable ability to troubleshoot technology quickly and efficiently
  • Highly organized and self-motivated

Preferred Qualifications
  • An adaptive problem solver with well-balanced technical experience should be able to demonstrate a history of addressing progressively difficult technical challenges
  • Remedy, Active Directory, Microsoft Office and SharePoint experience is a plus
  • Prior Helpdesk experience
  • Understanding of SCCM and machine imaging is plus

Action Technology, Inc.

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