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Terminal/Branch Manager

Action Enterprise Holdings Tulsa, OK

  • Posted: 18 days ago
  • Full-Time
Job Description


This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas:
•    Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan
•    Oversee driver recruitment, retention, and development
•    Safety focus every day in all areas of the terminal and on the road
•    Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers
•    Leads their designated terminal while effectively collaborating within the Action Resources network
•    Creating and maintaining a great culture of success and team development

The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives

•    Manage P&L, identify and develop tactical actions to correct and implement
•    Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & L
•    Leads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives
•    Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates
•    Manage work flow throughout the terminal
•    Coordinate maintenance for a fleet of tractors, trailers and specialized equipment
•    Analyze data, create, prepare and distribute reports and information
•    Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company’s safety programs and objectives
•    Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes
•    Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
•    Integrate transportation services seamlessly into our customer's supply chain
•    Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively
•    Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates
•    Effectively onboard drivers and associates to terminal processes
•    Approve all invoices for payment and oversee purchasing of supplies and office services
•    Develop and mentor staff through performance evaluation and effective coaching
•    Responsible for fostering a positive culture
•    Additional duties as assigned
•    Strong business acumen including effectively managing a P &L, developing business strategies
•    Excellent customer facing and service skills
•    Excellent communication skills (oral, written and presentation)
•    Excellent organizational and time management skills
•    Excellent development and coaching ability

•    Bachelor’s degree or equivalent combination of education and experience in the transportation field
•    5+ years of Transportation Operations experience required
•    Previous Tank Trailer and Hazardous Waste Transportation experience preferred
•    2+ years of Fleet Management-leadership of drivers required
•    Demonstrated team-leadership and development
•    Transportation Management Software (ie: TMW, McLeod)
•    Knowledge of DOT and FMCSA regulations and procedures
•    Experience with satellite communications processes (Qualcomm) desired
•    Ability to travel as necessary
•    Driver’s license required

Action Enterprise Holdings


Tulsa, OK
74136 USA



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