Client Success Representative
Acquire Durham, NC
- Expired: over a month ago. Applications are no longer accepted.
As a Client Success Representative, you will be a vital member and leader of the Customer Experience team. As a Client Success Representative, you are expected to be part problem- solver, part decision-maker, and part client advocate to promote retention and loyalty. The ideal candidate for our Client Success Representative role will be an approachable, animated leader who is solution-oriented and committed to providing exceptional customer service on a daily basis.
Client Success Representative Responsibilities:
- Review and respond to a high volume of communication directly with the potential leads, current clients, customers, and other team members
- Anticipate client needs and actively provide refined customer service
- Maintain positive member relations at all times by using good judgment and the ability to multitask
- Responsible for tracking new consumer data within the system trained for
- Maintain complete confidentiality with customer and client information
- 1+ years’ experience in client/customer service, concierge, hospitality, and/or member relations industry
- Thrive in fast-paced, always evolving, startup environment
- Experience working with high-level clients to be able to meet their required needs
- No degree required however it is considered a plus
- Experience working in a high volume Customer Service environment
We excel in developing unique marketing events that place our clients' brands in front of consumers when and where it matters most. Our success comes from our ability to increase our client's revenue, but also our strategies for promoting brand awareness and creating a repeat customer base in targeted retail markets.
AcquireWhy Work Here?
Young competitive culture, work with goal-setting individuals, laid back and fun workplace!
Acquire is an expanding team in the Raleigh-Durham area! By creating a new and unique marketing channel, Acquire is cultivating success and new growth opportunities to strategically bridge the gap between our clients and customers. With ingenuity and diligence, we have fostered a modern environment aligning successful managers with top clients. We excel in developing unique marketing events that place our clients' brands in front of consumers when and where it matters most. Our success comes from our ability to increase our client's revenue, but also our strategies for promoting brand awareness and creating a repeat customer base in targeted retail markets.