Customer Service Representative and Sales Associate
Acendex Beachwood, OH
- Expired: over a month ago. Applications are no longer accepted.
Acendex is hiring a Customer Service Representative And Sales Associate to join our team! You will assign work tickets to the appropriate network engineers to resolve problems and you will assist with sales activities such as assisting with quotes and other peripheral sales activities.
- Handle customer inquiries and assign engineers to resolve technical issues
- Provide information about Acendex products and services
- Monitor the ticketing system and ensure incidents are closed promptly or reassigned
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Experience with Connectwise
AcendexWhy Work Here?
Awesome team, nurturing environment for professional growth, rewards "Go-Getters."
Established in 1988, Acendex is one of the leading providers of high-end information technology services to companies headquartered in the Greater Cleveland, Ohio area. We offer a vast array of customized technology solutions to our clients which assist them in being even more profitable. Innovative Acendex solutions run the gamut from our "AcendexAssure" DRP solution to desktop support and everything in between. Most Acendex clients have wide area networks and fault tolerant infrastructures which incorporate fibre-channel SANs, Server and Storage Virtualization and Desktop Virtualization. We develop innovative, customized solutions for every client.
23250 Chagrin Blvd. BeachwoodBeachwood, OH