Ajilon Medical is actively seeking a skilled and enthusiastic Member Service Representative for a medical services provider in Natomas, CA. The MSR acts as the 'face of the company' and initial contact point for clients and potential clients who contact us. The MSR is responsible for answering incoming contacts and assisting them in resolving issues and/or questions they may have. This may involve interaction with other departments within the organization or external entities. We consider this a true 'foot in the door' with our company and we are looking to hire on a contract to hire basis with the true goal of having someone come in an prove themselves as an MSR and then potentially move up through our organization!
Please thoroughly read the job Duties and Requirements sections below before applying and if this opportunity sound right for you, please apply her directly or to expedite the process, email your resume and references to our hiring manager Andrew Walsh at email@example.com
Respond to all client inquiries (phone, chat, email, etc.)
Assist clients and partners with billing inquiries and issues as needed.
Help coordinate with other departments to take accountability for and resolve issues while working to ensure resolution within prescribed timeframes.
Accurately record client interactions per our company standards
Educate members on our website and the self-service tools to help make their interactions as convenient as possible.
Manage potentially difficult or emotional customer situations (we are a medical services provider, some of our clients needs require a soft touch), responds promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
High School Diploma.
1 year experience working in a high call volume customer-centric environment
Basic computer skills, including electronic mail, routine databases, word processing, spreadsheet, graphics, etc.
Maintaining professionalism at all times when interacting with clients and team members alike is an absolute must
Please send your resume directly to Andrew Walsh (preferred) at Andrew.Walsh@accountingprincipals.com if you are interested in the Member Service Representative job in Sacramento, CA or apply directly to this posting. Interviews are currently being held in our Sacramento Office.