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Customer Success Advocate

Accounting Principals St Louis, MO
  • Expired: over a month ago. Applications are no longer accepted.

Customer Success Advocates

Ajilon is looking to hire multiple full-time Customer Success Advocates in St. Louis, MO. This contract requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality. Apply now if you meet the qualifications!

Responsibilities

• Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool

• Hold a high bar for Support when owning customer interactions

• Identify, document and follow up with engineers on product bugs and features

• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

• Recognize errors and draft improvements to content in the external Support Center and internal documentation

• Collaborate with members of other teams to root out answers and be a resource to teammates

Experience

• Experience in direct customer or client-facing roles

Skills

• Genuine curiosity about people and business, while possessing the ability to inspire passion in others

• Interest in implementing feedback and dedicated to the improvement of your skills and work

• Strong organizational, analytical, written and verbal communication skills

• Superb attention to detail

• Ability to quickly adapt to new situations and think on your feet

• Excellent time-management skills

• Desire to help people and improve the customer experience

If you feel you are qualified for this position, then apply today!

Accounting Principals

Address

St Louis, MO
USA