Front Office Agent

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Greets and registers guests, provides prompt and courteous service, and maintains/closes out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.

Including the following. Other duties may be assigned

• To greet, welcome and farewell guests pleasantly and professionally.
• To complete the registration process by accurately verifying, inputting, and retrieving information. 
• To promptly answer the telephone and respond to all guests inquiries with accurate information.
• To be familiar with SMI, all the facilities and services offered.
• To be timely, accurate and courteous during all interaction with guests.
• To maintain current and correct posting of all charges.
• To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise. 
• To be knowledgeable regarding all guestrooms and suites.
• To do each Front Desk procedure accurately, consistently and completely.
• To become familiar with daily events, times and locations within the hotel.
• To become knowledgeable of hotel outlets and services offered to include hours of operation.
• To work closely with bell staff to ensure smooth arrival and departure of guests.
• To keep uniform neat and clean and be well groomed in accordance with SMI policy.
• To be punctual and have excellent attendance.
• To be safety conscious.
• To take good care of hotel and guest property.
• To perform cashier audit completely and accurately.
• To adhere to cash activity and house bank agreement.
• To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
• Covering Royal Service Shifts as needed is required

Salary - $23 hourly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge
• Cash handling
• Able to work weekends and holidays

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.  As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.