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IT Support II and Production Printing Specialist

Access To Healthcare Network
Reno, NV
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you friendly? Are you reliable? Do you excel at Customer Service? Are you a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service? Can you manage the day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technology support issues? We might just have the job that fits your skills!!

*As of July 1, 2022, position pay will increase to $26.44/hr*



Check out our AWESOME Benefits!

  • 4 weeks Paid Time Off in the First Year
  • Medical, Dental, and Vision benefits - effective 1st DAY OF THE MONTH, following date of hire.
  • Free Health Insurance Options for Full Time Employees
  • Low Cost Health Insurance Options for Dependents
  • Health Reimbursement Account
  • Free Life Insurance ($50k) & Long Term Disability
  • 13 paid holidays annually
  • Tuition assistance
  • Continuing Education Support
  • Bring Your Dog to Work Program
  • AHN follows local school district inclement weather delayed start and closures.
  • Additional Perks and Discounts


The IT Support II and Production Printing is responsible for Tier 1-2 helpdesk requests and coordination of all production printing and paper inventory. Candidate has a strong understanding of desktops peripherals, printers, networking, telephony, Active Directory, and Exchange as well as a technical awareness of other enterprise and business systems.

Key responsibilities and accountabilities:

    • IT Support II
      • Respond, troubleshoot and resolve helpdesk related tickets in a timely manner
      • Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of current and ongoing status
      • Identify proactive ways to reduce the number of issues and support calls in the environment
      • Exercising good judgement when analyzing problems to determine if escalation of support tickets to IT Director as necessary
      • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
      • Troubleshoot computer, printer, networking, telephone and equipment errors and malfunctions
      • Deploy new equipment as system replacements/upgrades or new positions on a regular basis
      • Assist in deploying, maintaining, and supporting network devices and connectivity, servers, workstations, laptops, mobile devices, printers, peripherals, operating systems, and applications needed
      • Participate in research and development initiatives and aid in the implementation of new technologies
      • Setup meeting spaces requested by management or staff prior to meeting or event with specified equipment, software and/or teleconferencing required by the organizer
      • Monthly auditing and upkeep of IT inventory across the departments of the organization
      • Ensures the computer/equipment room is maintained in a clean and orderly condition
      • Gain and maintain a strong knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN, Video Teleconference and other related technologies
      • Gain and maintain a strong skillset in the troubleshooting of industry standard hardware and software products/services
    • Production Printer operator
      • Coordinate with Marketing to produce detailed, high quality printed materials in a time sensitive atmosphere
      • Accurately read and interpret ticket requests to determine the type of print job to be done, the quantities to be produced and the materials needed
      • Upkeep paper inventory including purchasing, retrieving, lifting and storage of necessary paper stock
      • Print, seal; and drop off company invoices monthly
      • Carry out business card orders and other production print jobs for staff and management
      • Maintain accurate production logs, including work volumes and output, materials used, and jobs completed
      • Deliver and retrieve jobs requiring cutting at vendor location in a timely manner
    • Other Responsibilities
      • Gain a clear and basic knowledge of Access to Healthcare Network services and programs
      • Attend staff meetings and be willing to meet with manager on a consistent and regular basis
      • Cultivate the core values and culture of AHN
      • Be both compassionate and professional while serving our population
      • Be both compassionate and professional with staff
      • Abide by HIPAA requirements
      • Ability to adapt to changing work environment and duties
      • Be able to stand between 4 - 6 hours per day
      • Be able to sit at a computer for up to 4 - 6 hours per day
      • Be able to withstand hand/wrist deviation and repetition
      • Must have a valid driver's license and be able to drive the AHN Company Car when needed
      • Must be able to lift, carry up to 60 pounds with a fair consistency
      • Flexibility; Each department selects the hours of work schedule for the department staff based on the department's needs. This schedule may change at any time according to the department's needs.
      • Required to pass a background check through the State of Nevada
      • Other duties as assigned


  • Minimum qualifications

    • Combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of this position
    • 2+ years of experience interacting with and supporting users of all levels (help desk environment)
    • Ticket system experience
    • Remote support experience
    • Excellent customer service skills
    • Excellent communication skills, both oral and written
    • Excellent organizational skills

    Preferred qualifications

    • Associates level degree or comparable level of certification
    • A+ certification
    • 3+ years of experience interacting with and supporting users of all levels (help desk environment)
    • 2+ tears of ticket system experience
    • 2+ years of remote support experience
    • Production printing experience
    • Experience in the nonprofit sector, healthcare sector, or other related social service sector

work environment

  • The noise level in the work environment is usually moderate and the employee usually works in a climate-controlled office environment

*The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

Access To Healthcare Network


Reno, NV
89502 USA



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