Our direct client, a global credit rating company is seeking a Desktop Support Specialist for a full time direct hire career opportunity. The environment is a mix of Windows and Mac, the Desktop Engineer is responsible for the following in both environments. Ensure desktop environment standard apps are patched regularly
Update standard images
Package, update and deploy applications via the software deployment system.Support and maintain the software deployment environment. Support and maintain end point protection.Investigate and resolve tickets escalated by Service Desk teams globally.Investigate and resolve the underlying cause of Incidents/Problem Management.Produce documentation for: Desktop Engineering, Service Desk and End users.Organize, action and implement projects in agreed time frame.Undertake research and document findings and recommendations.Develop own technical knowledge to improve ability to resolve requests.
Duties, not limited to:
Testing and deploying OS and application patches globally.Updating the group wide core images with the latest patches and applications on VDI, AWS workspaces and Altiris.Packaging, updating and deployment of software globally.Upgrading and deploying new End Point Management systems globally.Maintaining, updating and fault finding Group end point protection.Logging, updating, resolving and assigning to others if necessary, all tickets received in the ticketing system, adhering to procedure.
Researching and recommending new technologies to the Desktop Engineering Manager.Create and maintain accurate documentation for user or technician processes.Share technical knowledge with other Desktop Engineers and Service Desk staff Contact and work with third party vendors as required for incident and request resolution.