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Workplace Services Senior Analyst

Accenture Calgary, AB
  • Posted: August 07, 2019
  • Full-Time

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description

Execute services in areas of responsibility for a moderate to large size location/ across moderate number of smaller locations. May oversee work of team members. Scope may include a wide range of Workplace Solutions customer services activities, delivered at a location/across multiple locations. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support & other location services. Independently carry out routine tasks according to guidelines and/or under supervision. May assist with executive support or event planning activities from time to time based on local team needs.

+ Provide leadership and direction in matters related to facility operations and scope/quality of services
+ Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
+ Provide leadership, direction, development and supervision within the areas of responsibility
+ Manage relations with internal leadership and stakeholders
+ Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
+ May perform administrative duties according to location guidelines.
+ May conduct quality assurance checks to ensure service standards are being met.
+ May oversee and assist with integration of new joiners.
+ May carry out instructions for security, fire, health and safety and maintain records.
+ May act as a point of contact for the landlord or external providers and manage regular contract relationships.
+ May be single point of contact for Workplace Solutions in a specific location.
+ May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.
+ May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
+ May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
+ May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
+ May provide support related to on-site catering and liaise with Event Planner(s).
+ May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
+ May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
+ May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
+ Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
+ Act as a resource for questions from workgroup and customers.
+ Prepare daily, weekly, and monthly reports associated with the office or workgroup.
+ May provide input for the performance review process.
+ May be involved in actions related to programs or projects

Basic Qualifications:
+ Minimum of 7 years of progressively responsible office support / coordination and administrative experience

Preferred Qualifications:
+ Post-Secondary Education - college diploma or relevant certification
+ Strong proficiency in Microsoft Office (Excel, Word, and PowerPoint)
+ Experience in team supervision
+ Experience in customer/vendor relationship management
+ Experience in a corporate environment, with a large company an asset
+ Basic cost control and forecasting

Professional Skill Requirements:
+ Proven ability to work independently and as a team member
+ Ability to lead and coordinate team activities and provide daily guidance to team members
+ Good communication (written and oral) and interpersonal skills
+ Strong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirements
+ Technologically savvy and easily adapts to learning new tools
+ Ability to work creatively and analytically in a problem-solving environment
+ Anticipate and proactively act on internal and external clients/customers' needs
+ Listen and articulate stakeholder interests and expectations, while providing real-time information exchange
+ Demonstrated teamwork and collaboration in a professional setting
+ Strong problem solving on complex issues / scenarios
+ Confidence in decision making
+ Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian

Other Requirements:
+ Occasional overtime or after-hours emergency coordination

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at



Calgary, AB

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