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Salesforce Business Analyst

Accenture Seattle, WA
  • Posted: August 29, 2019
  • Full-Time

Join the Accenture team and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture is a leader in helping organizations move to the cloud to take advantage of a new era of service delivery and flexibility, where applications, infrastructure and business processes are brought together and delivered As-a-Service. You will be joining the Applications group focusing on leading cloud technology based solutions like SFDC, Google, Pegasystems and other emerging Cloud Applications. Accenture offers comprehensive, industry-focused cloud services including strategy, implementation, migration and managed services, and assets including the Accenture Cloud Platform, that can drive broader transformation programs for clients.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
The Salesforce Senior Business Analyst is a key member of our Delivery organization in the US. In addition to being responsible for business analyses, the BA would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. They work with senior members of the team ensuring the successful delivery of Salesforce.com implementation. They should have solid function and/or industry knowledge, as well as Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud.
They enhance Accenture's marketplace reputation. Our clients are work leading organizations that are/have selected Salesforce.com to advance business and the Consultant is an essential team member inside the organization.
Key Responsibilities
Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.
Work with the project team to gather the business and functional requirements, by scoping defining, and prioritizing requirements.
Mapping functional requirements to Salesforce.com features and functionality.
Understand and document requirements for configuring, testing and launching our CRM solution.
Understand CRM requirements and Identify product requirements for future enhancements.
Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.
Work with Architect and Developers to transform new requirements into Salesforce.com design and implementation.
Develop, maintain with perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and documentation for Salesforce.com users and help train new end users on Salesforce.com and related applications.
Configure Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List Views, Assignment/Auto Response/Escalation, Workflows & Approvals and Process Builder.
Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
Supports PM with projects updates, scheduling, invoicing, etc.
Ability to travel 80%.
Basic Qualifications
Minimum of 4 years' Business Analysis experience
Minimum of 2 years' experience with Service Cloud and/or Lightning
Minimum of 2 years' as a Salesforce administrator or Salesforce App Builder.
Minimum of 2 years' Experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Preferred Qualifications
Experience working with sandbox and production environments to manager the distribution of system functional or process changes
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skill development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidate will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

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