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IT Support Specialist

Accent Decor
Chamblee, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

We are looking for a passionate customer focused IT professional to join our growing team! The successful candidate will be a people person and a computer person committed to prompt, courteous problem resolutions. The IT Support Specialist is responsible for providing on-site and remote assistance to 100+ employees across the US. If you are tach savvy, comfortable working behind the scenes and in group settings to find solutions for problems that haven’t even been identified yet, this could be the role for you!


 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

 

  • Promptly provide remote and on-site support to internal employees via phone, email, or face to face interaction.
  • Create a positive technical support experience through frequent communication, collaboration and timely issue resolution.
  • Assist in new user onboarding and offboarding in partnership with management.
  • Provide technical support and configuration for AD hardware and software including but not limited to Microsoft Productivity Suite, HP, Lenovo, Apple, phone and mobile devices.
  • Provide problem resolutions related to Salesforce, 3CX, WMS and distribution center order generation software.
  • Define and analyze technical issues to identify, document and resolve root cause issues and their solutions.
  • Assist in the development, maintenance, training and distribution of IT policies and procedures for the AD team to maximize user efficiencies and effectiveness, while improving our overall infrastructure security.
  • Assist in evaluation and enhancement of our core infrastructure, architecting and documenting our technology enabled processes and systems.
  • Responsible for hardware and software tracking, procurement and assurance of comprehensive asset management processes.
  • Perform other support related tasks and projects as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • 2 years of direct IT support experience preferred
  • Bachelors in IT or other related business field.
  • Proficiency with Microsoft Office products and iOS
  • Experience with configuration and troubleshooting iOS, Salesforce, Windows 10 operating systems.
  • Knowledge of remote support tools
  • Travel <20% between Dallas, Perris, and Las Vegas for annual trade show technical support.

 

PREFERRED EXPERIENCE

  • Experience with retail or wholesale channels
  • Scripting and systems integration (Dell Boomi)
  • Possesses the knowledge, skills, ability to implement a disaster recovery plan, back-up procedures, and other control structures as needed
  • Understanding of IT architecture
  • Knowledge of a standard software development lifecycle and associated lifecycle documentation
  • Enterprise application support – Oracle NetSuite ERP, Tecsys WMS, Dell Boomi, Pacejet, Stock IQ
Company Description
Accent Decor is a wholesale distributor of design-focused vessels for the floral, event planning, and home décor industries. A family-owned and operated company since 1997, Accent Decor seeks to inspire through unique product offerings, and passion for bringing beauty into the world at a price accessible to all. Recognizing the importance of nurturing the global community, Accent Decor believes in making a difference in the world. Accent Decor seeks to reinvigorate the floral industry and inspire florists to be recognized as the artists they are. Accent Decor also believes in generously giving back to the community that has supported the growth of our company, while also working to ensure all the artisans and manufacturers that we partner with are treated with the respect and care they deserve. Accent Decor places high value on honesty, commitment, generosity and integrity.

Accent Decor

Why Work Here?
Creative, Fun and Driven!

Accent Decor is a wholesale distributor of design-focused vessels for the floral, event planning, and home décor industries. A family-owned and operated company since 1997, Accent Decor seeks to inspire through unique product offerings, and passion for bringing beauty into the world at a price accessible to all. Recognizing the importance of nurturing the global community, Accent Decor believes in making a difference in the world. Accent Decor seeks to reinvigorate the floral industry and inspire florists to be recognized as the artists they are. Accent Decor also believes in generously giving back to the community that has supported the growth of our company, while also working to ensure all the artisans and manufacturers that we partner with are treated with the respect and care they deserve. Accent Decor places high value on honesty, commitment, generosity and integrity.

Address

5376 New Peachtree Road

Chamblee, GA
USA

Industry

Technology

Website

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