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IT Support Engineer

Accel Robotics San Diego, CA
  • Posted: 24 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Accel Robotics is a rapidly growing startup in the exciting space of automated retail, located in San Diego, California. We are looking for an IT Support Engineer to provide technical support to our internal team and contract teams as we continue to expand. Our products are deployed remotely and require hardware and software technical support from our headquarters in San Diego.

We are looking for someone who treats our employees as internal customers and can balance best practices with the need to get things done. We recognize that some situations will require strict guidelines, but as a nimble start-up, our employees are flexible and get things done when urgent issues come up. In this role you will be working closely with our employees and partners to help resolve issues at our in house location.

This is an opportunity to be a part of a highly skilled, dynamic team, working on unique problems.

Responsibilities:

  • Install, configure and maintain development laptops, in house servers for builds, printers and scanners and other equipment

  • Work with team to develop internal technology security plan and mobile device security program, implement, and maintain plans on an ongoing basis

  • Ensure required software updates and security patches are installed on all Accel devices

  • Respond in a timely manner to support tickets from the team at Accel Robotics

  • Act as Administrator for all software/systems

  • Maintain all internal systems, set up new users and assist with their onboarding, maintain email groups, handle exit procedures

  • Take ownership of VOIP and conferencing solutions, ensure on-site conference rooms support professional appearance and connectivity

  • Debug issues with Email, Local connectivity etc

  • Repair and replace devices as they fail, anticipate equipment failure and have back-ups available

  • Create and maintain inventory of equipment

  • Maintain inventory for new hires and coordinating purchase of new equipment.

Required skills:

  • Minimum of 2 years experience in an IT support role

  • Experience working with Linux, Mac OS and Windows laptops

  • Experience working on maintenance of servers

  • Ability to manage multiple tasks and work through tickets in a timely manner

  • Experience working with a remote data center

  • Ability to access printers, lift monitors and set up other IT related equipment.

Accel Robotics

Why Work Here?

Growth Stage Company working together to innovate and solve interesting problems.

Accel Robotics is a leader in the frictionless retail technology market. The company’s Perception Engine computer vision service enables labor-light retail models for leading retailers across existing and emerging store formats. Accel’s solutions combine store structure design and deployment, computing and camera hardware access, store application, and AI-as-a-service components.

Address

9160 Kearny Villa Court, San Diego, CA 92123
San Diego, CA
USA

Website

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