Job Responsibilities Summary:
Working with a great team of peers, you would identify, diagnose, and resolves technical support issues for users of technology under a variety of settings via our knowledge base articles.
-one customer problem resolution over the phone working directly with the customer and/or remotely assisting our clients via remote control screen sharing software. All inbound telephone support (no cold calling or sales)
KEY DUTIES AND RESPONSIBILITIES
-Provide timely and accurate information to incoming customer questions
-Answering phone calls for customers needing technical assistance
-Provides timely feedback to the company regarding service issues or customer concerns.
-Thrives on getting positive customer satisfaction survey comments.
-Assist customers with basic technical troubleshooting (point of sale systems, hardware, and software)
KNOWLEDGE, SKILLS, AND ABILITIES:
-Single point of contact resolver
-Ability to identify and reroute technical issues as needed
-Ability to talk and type at least 35 words per minute
-Strong and efficient communication skills
-Strong ability to multi
-Ability to identify the root cause
-Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
-Must be independent, motivated, and innovative. Must be confident and flexible.
-Ability to work 100% from within our knowledge base without deviation
-Punctuality with a positive attitude
-Microsoft Office proficiency
-Experience with troubleshooting Windows operating systems, multi
-function printers, and networking a plus
-Must have a laptop or desktop computer with the following specifications: i5 with 8 gigs of RAM and a headset with a microphone.
Required Skills / Qualifications:
-High School Diploma
-Minimum of 2 years experience in a Technical support role
Preferred Skills / Qualifications:
-The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met. A+, CompTIA, or similar certification preferred
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F
-1 OPT STEM work authorization status.
That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.