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Customer Support Representative - DIRECT HIRE

Acara Solutions Burnsville, MN
  • Expired: over a month ago. Applications are no longer accepted.
Acara Solutions is looking for Customer Support Representative for our client located in Burnsville, MN

-line phone and e
-mail support duties for our worldwide customers.

-Primary interface with end
-users of our software and online product offerings.

-Various duties to assist our Manager of Customer.

-Handle all incoming support center telephone calls and email inquiries.

-Maintain and deliver user guides and other customer facing documentation.

-Administration of tools to track product orders, warranty details and other fulfillment
-related information.

-Assist Manager of Customer Support in various duties as needed.

-Light administrative duties.

-Liaise between customers and all departments within client.

Required Skills / Qualifications:

-High school diploma or GED.

-Minimum of 2 years’ experience working with customers via telephone and email.

-Minimum of 2 years’ experience with software troubleshooting.

Preferred Skills / Qualifications:

-Strong background using personal computers.

-Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software.

-Strong organizational and time management skills.

-Exceptional interpersonal communication skills.

-This is an entry
-level position.

-Full time during regular business hours.

Additional Information:

-Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F
-1 OPT STEM work authorization status.

Acara Solutions

Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions. That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.


Burnsville, MN