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Customer Support Specialist

Acadian Home Theater & Automation
Baton Rouge, LA
Expired: over a month ago Applications are no longer accepted.
  • $18 to $23 Hourly
  • Full-Time
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Job Description
Job Summary:A Customer Support Specialist is responsible for responding directly to customers via phone, chat, and email for a national award-winning consumer electronics retailer. Customer inquiries have a wide array of topics, ranging from topics such as shipping questions to creating returns and delivery concerns. When working with customers, a Customer Support Specialist is expected to provide personalized, emotionally enriching shopping experiences, through a passion for excellence & professionalism. One of our basic beliefs is to exceed our customers expectations. A successful Customer Support Specialist will have a strong understanding of our companys basic customer guidelines (policy and procedure) while displaying excellent interpersonal, problem-solving, and follow-up skills. They also enjoy helping people, solving problems, and making someones day.Essential Job Duties:
  • Responds directly to incoming customer calls, chats & emails on a wide range of topics (billing issues, product concerns, shipping issues, creating returns, etc.)
  • Responsible for creating personalized, emotionally enriching shopping experiences with all customers.
  • Enters basic ordering notes, maintains record keeping, and follows up with customers. This requires basic organizational skills.
  • Keeping up with ongoing training and future updates is required for our fast-paced environment.
  • Often this role can be the first interaction, and potentially the last, that a customer has with us. Taking an interest in the customer with an effort to turn a frustrating situation into a repeat customer is very important here. Repeat customers are the cornerstone of our ongoing success.
  • Maintains minimum (or exceeds) Customer Support performance standards.
Other Job Duties: As assignedRequirements:
  • High school diploma/GED required
  • Complete our on-the-job training to gain a working knowledge of our guidelines (policies & procedures).
  • Work a combination of nights, some holidays, weekends, and some overtime.
  • Excellent verbal and written communication skills
  • Ability to successfully use a PC, while navigating & notating multiple applications while working with customers.
  • Maintain a positive attendance record, including punctuality and schedule adherence.
Competencies and Developed Job Skills:
  • Provide personalized, emotionally enriching experiences to internal and external customers.
  • Maintain minimal (or exceed) statistical department standards.
  • Promote innovation thru providing feedback on the customer's experience.
  • Value our customers and co-workers thru contributing to a working environment that promotes dignity, team harmony, and personal satisfaction for all.


Acadian Home Theater & Automation

Baton Rouge, LA
70810 USA



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