Academy Sports + Outdoors is hiring Full-Time, Work-At-Home Customer Service Associates!
Eligible candidates must reside in Texas, Oklahoma or Alabama.
This is a seasonal (temporary) position.
What you’ll do:
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels, as needed
- Research and troubleshoot problems and provide resolutions by using available resources
- Provide customers with product and service information
What we offer:
- Fun, fast-paced work
- Competitive hourly pay rate
- Work-At-Home atmosphere!
- High school diploma or equivalent required
- 6+ months experience in a customer service related role required
- Experience in an Omni Channel Contact Center environment preferred
- Previous Work-At-Home experience preferred
Home Office Requirements:
- Wired, broadband internet connection (Cable, DSL or Fiber) must be in place before starting
- Wireless internet connections are not permitted
- Standard x86 or x86 64-bit compatible desktop or laptop computer with a camera feature
- Two monitors required
- Windows XP or later
- Intel-based MAC running MAC OS X 10.6.8 or later
- USB headset with a microphone – must be plugged into a computer
- Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.