Skip to Main Content
← Back to Jobs

Customer Service Representative

Absolute Lock and Security Santa Clarita, CA
  • Posted: 26 days ago
  • $14 to $16 Hourly
  • Full-Time
  • Benefits: 401k
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information, dispatching jobs to service technicians, and resolving service issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Respond to and dispatch jobs to service technicians
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • 35 WPM typing is preferred
Company Description
Absolute Lock and Security is a family owned and operated company that has served as locksmith professionals for individuals and businesses in several industries for generations.

Our teams started to notice a gap between customer service practices and the technical know-how that licensed experts have. We observed that the more versed the company or technician was in the way things “should be” done then the less they would be with their understanding toward the customer and what they might need or be going through. Absolute prides itself on merging those two pivotal points in the security service industry to create a seamless experience for every client that needs us.

Absolute Lock and Security

Why Work Here?

Great environment!

Absolute Lock and Security is a family owned and operated company that has served as locksmith professionals for individuals and businesses in several industries for generations. Our teams started to notice a gap between customer service practices and the technical know-how that licensed experts have. We observed that the more versed the company or technician was in the way things “should be” done then the less they would be with their understanding toward the customer and what they might need or be going through. Absolute prides itself on merging those two pivotal points in the security service industry to create a seamless experience for every client that needs us.

Address

22777 Lyons Ave. Newhall
Santa Clarita, CA
91321 USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.