Front Desk Receptionist

JOB TITLE: Front Desk Receptionist

DEPARTMENT: Front Desk (Greenwood Village & Sky Ridge Locations)

JOB TYPE: Full-time (80 hours per pay period)

PAY RATE: $17.00-19.00 (opportunity for quarterly commissions)

JOB PURPOSE: The front desk receptionist performs a variety of tasks. They are the first point of contact between our office and patients. They greet all patients in a professional, accurate, and courteous manner. This position is considered a crucial link between the patient and the care delivered by our clinical staff. They must exhibit flexibility and a “can-do” attitude. They must be able to maintain professionalism and common courtesy. It is essential for them to exemplify our core values and exercise the utmost discretion, diplomacy, and tact with patient/staff interactions.

PROFESSIONAL QUALIFICATIONS:

• Experience: Must have experience in a setting utilizing excellent service standards and maintaining high customer/patient satisfaction.
• Education: High school diploma or GED
• Physical requirements: Able to sit, stand, and move around for long hours at a time. Able to lift up to 25 pounds.
• Language proficiency: excellent verbal and communication skills.
• Manages own workload effectively while being flexible to new demands.
• Excellent customer service with a patient focus.
• Must be able to pass background check.
• Reliable transportation

BENEFITS:

• 401K
• 401K Matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off & six paid holidays
• Cosmetic perks include discounts on treatments and procedures
• Medical perks include discounts on medical visits

MAIN DUTIES & RESPONSIBILITIES:

• Provide excellent patient service.
• Professional and welcoming demeanor when speaking with all patients.
• Maintains the cash log and cash drawer of $50; turns in all deposits to management at the end of the day.

• Check-in patients upon their arrival to keep clinic on time.

• Uses specific checklist to put together the doctor’s face sheets/paperwork for the following day.
• Schedule all follow-up appointments with the appropriate physician.
• Familiarity and knowledge of all providers’ templates and scheduling specifics.
• Cancels and reschedules appointments as necessary; conducts follow-up on no-shows.

• Informs all essential staff of cancellations & no-shows plus completing all required documentation.
• Familiarity and knowledge of products; ability to discuss and recommend them to patients.

• Monitor the physicians’ daily schedules.
• Verifies insurance information is in the EHR correctly, active, and in-network.
• Obtains referrals and assists patient with continuity of care when needed.
• Verifies patient demographic information in EHR is correct and current.
• Collects copays, balance payments, and processes patient purchases.
• Capable of managing a cash drawer and making change when needed.
• Performs day-to-day administrative functions and general office duties including but not limited to: answering phones, scheduling appointments, copying, faxing, scanning and collecting payments.
• Inform patients of any existing balance and collect payment due at the time of the visit.
• Exercises problem-solving and conflict resolution skills when dealing with patients.
• Ensures the patient feels welcome to the practice.
• Empathetic with patients’ needs and concerns.
• Assists in general office duties and other duties as required.