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Audio Visual Support Technician (Conference Center)
Abile Group, Inc. Springfield, VA

Audio Visual Support Technician (Conference Center)

Abile Group, Inc.
Springfield, VA
Expired: January 19, 2024 Applications are no longer accepted.
  • Other

Abile Group has an exciting and challenging opportunity for a Audio Visual Support Technician (Conference Center Support) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.


  • Facilitates meetings and engages regularly with customers to:
    • Coordinate and plan emerging customer requirements for conference center events
    • Address IT related questions or concerns
    • Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
    • Provide live event support
    • Video Conference Scheduling
  • Maintains IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
  • Operates and manages equipment for presentations, sound, lighting and audio/video conferencing
  • Creating & managing user accounts
  • Develops Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
  • Escalates IT issues to Tier 3 when needed
  • Provides workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
  • Manages hardware in all stages including unpacking and setup of end user devices
  • Installs application software on end user device workstations via scripted install packages
  • Inventory management of software and end user devices
  • Provides user education and training in basic hardware and software functions
  • Creates and maintains documentation and SOPs to train new employees
  • Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
  • Identifies and executes process improvements and other enhancements that improve operational efficiency.


Clearance Required: TS/SCI with eligibility to obtain CI poly

Degree and Years of Experience: Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.

Required Certifications:
  • A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Required Skills:
  • Knowledge in one or more of the following areas:
    • Workstations (thin and thick clients)
    • Monitors
    • KVMs
    • Print, Fax and Scan Support Services
    • Audio Visual Services
    • Voice and VTC Support Services
    • Desktop Image Management
    • Virtual Desktop Infrastructure (VDI) Support Services
    • Home Directory and Profile Support Services
    • E-mail Support Services
    • Software Support Services
    • Domain Name Services (DNS)
    • Dynamic Host Configuration Protocol (DHCP)
    • Patch Management (Windows)
  • Excellent troubleshooting capabilities and strong communication skills.
  • Strong work ethic and attention to detail
  • Strong organizational skills
  • Strong writing skills (document creation and management)
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Ability to work independently on projects and/or tasks
  • Ability to regularly stand and walk between buildings on a large campus
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
  • Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
  • Team player and willing to both share knowledge and learn from others to ensure team's success
  • Enthusiasm and ability to adapt to new and changing technologies

About Abile Group, Inc.

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients' subject matter experience and Abile's breadth of expertise.

EEO Statement

Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.


Abile Group, Inc.

7500 Geoint Dr

Springfield, VA
22150 USA


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