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Clinic Call Center Specialist (Bilingual)

Abbott & Associates Professional Placement
Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are searching for a Bilingual Clinic Call Center Specialist on behalf of our client, a not-for-profit organization specializing in primary care in downtown Portland.

Our client operates under a harm reduction model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our Downtown and East medical clinics. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation.

Description:

Call Center Coordination

  • Assist with training of call center staff
  • Be an engaged team member of a patient-centered primary care medical home care team
  • Coordinate with back clinic staff to ensure accurate scheduling of appointments
  • Answer phone calls and assist with the phone system

Patient/Customer service

  • Maintain an environment conducive to patient comfort and confidentiality
  • Oversee patient communication and reception within our Call Center department
  • Assist patients with the registration process and Mychart navigation
  • Provide referrals for clients to various community agencies as needed
  • Verify insurance eligibility, benefits, and copayments
  • Screen qualified patients that are applying for health insurance benefits through the Oregon Health Plan

Care Coordination

  • Conduct health maintenance outreach calls
  • Assist providers and back clinic staff with patient follow-up and care coordination

Medical Information Management

  • Promote accuracy and efficiency in scheduling process
  • Daily data entry and troubleshooting of patient registration using EMR
  • Participate in process improvement projects that pertain to the role
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Proof of COVID-19 vaccination status or approved medical or religious exception on file is required
  • Bilingual in both spoken and written English and Spanish
  • Windows server familiarity
  • Microsoft Office Suite (Word, Excel, Outlook) fluency
  • Strong reception and administrative skills with high accuracy and attention to detail
  • Ability to handle crises & multiple tasks in high call volume environment
  • Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds
  • Excellent communication skills
  • Able to work both independently and as a member of a team

Preferred Qualifications:

  • Medical office or medical terminology background
  • Call center experience
  • Literacy in Electronic Health Record systems (EPIC)
  • Training or experience as a medical interpreter or translator

Schedule:

  • Full time hours, Monday through Friday

Pay and Benefits:

  • Pay will be $18-$19.43, depending on experience
  • This is a temporary-to-hire position offered by Abbott & Associates, Inc. with their client company. If/once you are hired on permanently by the client, you will gain access to their comprehensive benefits package that includes a 100% company paid medical insurance plan with additional plans for qualifying family members, dental insurance, a retirement plan, short-term and long-term disability, paid time off, holidays, flex plans, EAP, and an employee discount program

Candidates must be authorized to work in the United States. A pre-employment criminal background check will be conducted.

Who is Abbott & Associates Professional Placement?

We are a family-owned and operated staffing agency working in the Oregon and SW Washington market since 2002. We are a Woman Business Enterprise and Emerging Small Business certified company, also accredited by the Better Business Bureau.

Abbott & Associates was recognized as a 2018 Finalist for the Excellence in Family Business awards by the Austin Family Business program at Oregon State University.

Abbott & Associates has been rated as one of America's Best Temporary Staffing Firms of 2020 and 2021 by Forbes!

Why you should work with us:

Work with a small, locally-owned staffing agency that takes a personally tailored approach to every match they make. Helping people is our greatest passion and what drives us everyday. With Abbott & Associates you won't just feel like a number, you will feel like family!

Visit our website to learn more about us or simply do a quick google search to read the wonderful things people have said about working with us!
www.abbott-associates.com

Company Description
We are a woman-owned and family operated staffing firm that specializes in temporary, temp-to-hire and direct hire placement for the healthcare, dental, admin/office, sales and marketing and finance and accounting industries.

Abbott & Associates Professional Placement

Address

Portland, OR
USA

Industry

Business