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Customer Service Manager - 3 months contract

Abacus Serivice Corporation
Richardson, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities

  • Responsible to lead 15 contact center/ BO advisors. Lead customers through a variety of channels including telephone (both inbound and outbound), email, and written correspondence
  • Expected to acquire detailed knowledge of product ranges and excellent service to enable them to provide service excellence
  • Ensure your team offers an excellent level of customer service, pro-actively serve customers across their product portfolio
  • Coach & mentor agents to follow clear instructions and guidelines to resolve customer enquiries.
  • Liaison with the training team to enable your team to build rapport and determine appropriate solutions for the customer.
  • Collaborate with colleagues across multiple departments to provide a high-quality service to customers
  • Coaching & Mentoring team to provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferred
  • Ability to handle complaints and customer concerns where appropriate
  • Excellent customer service, negotiation, and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
  • Keen to progress to other levels and will consistently self-assess your own & teams' performance against agreed targets by working closely with your Operations leads
  • Work effectively with a team, recognizing how teams can deliver great results
  • Develop SOP's, provide training and support testing during new project initiation
  • First level support for general inquiries and customer support, including Inbound voice, Complaints, and escalation handling
  • Recognize individual customer service needs and resolve any partner concern enquiry
Company Description
Abacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.

Abacus Serivice Corporation

Abacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.

Address

Richardson, TX
USA

Industry

Business

Website

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