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Customer Service - 3 months contract

Abacus Serivice Corporation
Bentonville, AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description

As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.

Responsibilities

  • Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
  • Acquire detailed knowledge of product ranges and excellent service.
  • Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
  • Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
  • Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
  • Collaborate with colleagues across multiple departments to provide a high-quality service to customers
  • Recognize individual customer service needs and resolve their enquiry
  • Provide resolutions to avoid customers having to call again, or have the call transferred
  • Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
  • Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
  • Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
  • Process back-office transaction in the system related to customer remediation
  • Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
  • Work effectively as part of a team, recognizing how teams can deliver phenomenal results
Company Description
Abacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.

Abacus Serivice Corporation

Abacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.

Address

2600 NE 11th St

Bentonville, AR
USA

Industry

Business

Website

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