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Customer Account Manager

Aaron's Inc Kent, WA
  • Expired: November 26, 2019. Applications are no longer accepted.

We are Aaron's - an industry
leader in the sales and lease-to-own retailer known for quality brand names and
superior customer service. We provide our team members the opportunity to reach
their full potential in a team-oriented, high-energy, recognition-based
environment with competitive pay and benefits. This is much more than a job -
It is a career with purpose.
Aaron's Customer Account Managers drive the success of our stores
by leading the customer accounts department with the primary goal of achieving
company standards for collections and lease renewals. As a Customer Account
Manager, you will strategically influence team performance to help our
customers achieve their goals of ownership and assume a wide variety of job
functions at the direction of the General Manager.

**Skills for Success**
Customer Account Managers can connect and relate well to people, demonstrate
empathy, listen attentively, and successfully navigate difficult conversations.
Strong leadership, multi-tasking, organizational, and negotiation/persuasion
skills are essential. Like all Aaron's team members, Customer Account Managers
share our purpose and passion for making a real difference in the lives of
others and the rewards that come from creating strong personal connections for life.
**The Work**
Attainment and upkeep of customers' accounts including maintaining
updated customer information in the store computer system and documenting all
customer payment appointments
Assist General Manager with operational functions which include
account recommendations, payment frequency and payment history to monitor
Second up to the General Manager
Build authentic customer relationships to support customers in
their ownership goals and drive sales
Manage the collections process by counseling customers to gain
timely lease/merchandise renewals
Review and close lease agreements, which includes confirming
customer identification, collecting money and obtain customer signatures on
lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly
accounts department goals
Clean and certify merchandise in the cleaning station for all
merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route
sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management

At least 21 years old with a valid state Driver's License and
compliance with the Company's Driver Qualification Policy; including satisfactory
MVR (driving record)
Must meet DOT requirements to obtain certification in required
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with
the assistance of a dolly
Two years of college or two years of previous management
experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions
of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills

Team members enjoy access to career training and advancement opportunities, and
rewarded with competitive compensation and a comprehensive benefits package,
which includes:
Paid time off including vacation days, sick days and holidays
Medical, dental & vision insurance
401(k) plan with company match
Flexible spending accounts
Life insurance
Disability benefits
Stock Purchase Plan
Team Member purchase discounts

**About Aaron's**
At Aaron's we provide sales and lease-to-ownership specialty items relating to
furniture, consumer electronics, home appliances, and accessories through its
more than 1,800 Company-operated and franchised stores. Our customers shop at
Aaron's for the same reason you should choose us for the next step in your
career - our ability to influence people's lives. We help people "OWN IT", and
if you are looking for a company with the passion and dedication to make a
difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse work environment, celebrates our
team members' differences, and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without
regard to race, color, pregnancy, religion, sex, sexual orientation, gender
identity, national origin, age, disability, Veteran status, military duty,
gender expression, genetic information, or any other protected class.

**Aaron's is an Equal Opportunity Employer.**

Aaron's Inc


Kent, WA
98030 USA