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HVAC Dispatcher / Customer Service Rep

AZ Perfect Comfort
Scottsdale, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

AZ Perfect Comfort located in Phoenix, AZ is searching for the ideal Client Services Representative - Dispatch to join our customer service team! This position efficiently dispatches our HVAC technicians while providing excellent customer service to our clients.

You will enjoy an industry-competitive wage of $16.00 to $20.00 hourly, depending on experience, plus as well as bonuses when targeted goals are met or exceeded. Additionally, we offer generous benefits, including health, vision, dental, and life insurance plan for full-time employees. All employees attend regular team training meetings and enjoy the possibility of bringing pets to the office!

Do you take pride in being outgoing and goal-oriented? Can we count on you to be great on the phone? Are you good at providing excellent customer service experiences? Do you thrive in a fast-paced office environment? Are you ready to join an established, respected, and down-to-earth company to grow your CSR / dispatcher career with? If that sounds like you, apply today!


ABOUT AZ PERFECT COMFORT

At AZ Perfect Comfort, we're proud to be the heating and A/C installation, replacement, repair, and HVAC maintenance company of choice for many Phoenix home and business owners. Our technicians have extensive experience installing, repairing and maintaining all kinds of heating, cooling, and indoor air quality systems. Our products and HVAC services keep our clients comfortable no matter how hot the Phoenix summer gets.

Our goal is to have happy employees who love their jobs and love providing exceptional customer experiences. Our team always promises to WOW our customers with every interaction, by making a positive, lasting impression that they want to share with family and friends. We always strive to exceed customer expectations by providing professional HVAC services and going above and beyond. We create long-lasting relationships and serve others while promoting an atmosphere of teamwork.

We will always be open to new possibilities and a new way of doing things. We provide an atmosphere of encouragement and enthusiasm for self-improvement and a love of learning. We will challenge ourselves to be curious and apply the power of knowledge. We are true to our word and always do what we say we will do. We use open, honest communication. We take responsibility for our shortcomings and do what is right every time. We have a can-do attitude that permeates everything we do. We treat everyone with respect, and kindness and strive to build each other up. We are fully present in each moment to make each day positive, memorable and fun!


A DAY IN THE LIFE AS A CLIENT SERVICE REPRESENTATIVE - DISPATCH

As a Client Services Representative - Dispatch, you receive incoming client calls and dispatch our plumbing and HVAC technicians, your friendly personality shines through. In addition to exceptional customer service, you ensure maximum scheduling efficiency with time and mileage in mind. This allows for prompt, convenient, and cost-effective service. You explain the Perfect Comfort Club membership to customers on phone calls. As well as offer accessory sales of identified products on truck stock such as air cleaners, UV lights, CO detection, thermostats, and more! You update the collection of receivables. You champion the renewal efforts of all Club agreements and support the follow-up calls of any direct marketing done by the company.

You work with the warehouse team to arrange prompt delivery of HVAC parts and equipment. In addition to a variety of office tasks, you confidently reach out to clients to notify clients of arrival times, any potential delays, and to reschedule appointments. At the end of the day, you delivered fantastic customer service and helped our company succeed!


CSR / DISPATCHER QUALIFICATIONS

  • Can multitask and utilize time efficiently
  • Excellent interpersonal skills
  • Comfortable resolving customer concerns

Some familiarity with the HVAC industry is a plus, but many things will be considered. We will train the right Client Services Representative - Dispatch! Do you enjoy contributing to a team? Are you detail-oriented? Would you call yourself a great communicator? Can you remain calm and organized under pressure? If so, you're the part-time Client Services Representative - Dispatch that we're looking for!


CSR / DISPATCHER WORK SCHEDULE

As a Client Services Representative - Dispatch works Monday - Friday, 7:30 am - 12:30 pm, with the opportunity to move to full-time with proven success in the position.


ARE YOU THE DISPATCHER / CSR FOR OUR TEAM?

Do you have the CSR and dispatcher skillset that we're looking for? If yes, complete our initial 3-minute, mobile-friendly application to become a top-performing Client Services Representative - Dispatch!


Location: 85027

AZ Perfect Comfort

Address

Scottsdale, AZ
85251 USA

Industry

Business

View all jobs at AZ Perfect Comfort