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Customer Service Representative / Operations Coordinator

AZ Perfect Comfort
Peoria, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

AZ Perfect Comfort of Phoenix, AZ is looking to hire a part-time Customer Service Representative / Dispatcher to be the first point of contact for our customers. Are you someone who can show empathy for the customer's situation and convey that we will take care of all their concerns? Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected HVAC company? If so, keep reading, you'll thank yourself later!

This part-time position is offered a competitive wage of $16-$20, depending on experience level, with the opportunity for additional bonuses when targeted goals are met or exceeded. The typical work schedule is Monday through Friday, 7:30 to 12:30, with the opportunity to advance to a full-time position with a proven track record of success in the position. We also have an amazing benefits package which includes health, vision, dental, and life insurance plan for full-time employees. All employees attend regular team training meetings as well as the possibility of bringing pets to the office! If this sounds like the part-time opportunity you have been searching for, apply today!

 

ABOUT AZ PERFECT COMFORT

At AZ Perfect Comfort, we're proud to be the heating and A/C installation, replacement, repair, and HVAC maintenance company of choice for many Phoenix home and business owners. Our technicians have extensive experience installing, repairing and maintaining all kinds of heating, cooling, and indoor air quality systems. Our products and HVAC services keep our clients comfortable no matter how hot the Phoenix summer gets.

Our goal is to have happy employees who love their jobs and love providing exceptional customer experiences. Our team always promises to WOW our customers with every interaction, by making a positive, lasting impression that they want to share with family and friends. We always strive to exceed customer expectations by providing professional HVAC services and going above and beyond. We create long-lasting relationships and serve others while promoting an atmosphere of teamwork.

We will always be open to new possibilities and a new way of doing things. We provide an atmosphere of encouragement and enthusiasm for self-improvement and a love of learning. We will challenge ourselves to be curious and apply the power of knowledge. We are true to our word and always do what we say we will do. We use open, honest communication. We take responsibility for our shortcomings and do what is right every time. We have a can-do attitude that permeates everything we do. We treat everyone with respect, and kindness and strive to build each other up. We are fully present in each moment to make each day positive, memorable and fun!

 

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / OPERATIONS COORDINATOR

As a Customer Service Representative / Dispatcher, you are the first person our customers interact with. Your strong communication skills allow you to make each interaction a positive experience. You take phone calls to and from customers, dispatching/directing technicians, maintaining customer records and accounts in our database.

You schedule all maintenance agreements and tune-ups on a timely basis and make outbound customer service follow-up calls. You order parts and set return calls. On a call, you are explaining the Perfect Comfort Club membership to customers. You are also in charge of the collection of receivables. You champion the renewal efforts of all Club agreements and support the follow-up calls of any direct marketing done by the company.

You communicate with customers any specials, offering accessory sales of identified products on truck stock air cleaners, UV lights, CO Detection, Thermostats, etc. You also report all relevant information, reports, and data to the Manager as required, and keep the CSR department neat, clean, and organized.

 

QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

  • Ability to multitask and utilize time efficiently
  • Strong interpersonal skills
  • Ability to resolve customer concerns

Familiarity with the HVAC industry would be a plus but is not required. We can train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Are you flexible? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, please apply today!

 

ARE YOU READY TO JOIN OUR HVAC TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be a good fit for this Customer Service Representative / Dispatcher position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

AZ Perfect Comfort

Address

Peoria, AZ
85381 USA

Industry

Business

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