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Case Manager

Richmond, VA
  • Expired: November 30, 2021. Applications are no longer accepted.

Job Objective: To implement the strategic goals and objectives of the company. Oversee the delivery of comprehensive services to adults, child/adolescents and their families who have been impacted by serious mental illness/co-occurring disorders, which places them at risk for out-of home placement or Adults with mental illness needing assistance with daily living skills.

Primary Responsibilities:

Responsible for managing charts assigned to ensure their quality, accuracy and maintain at least a Grade B on all charts assigned.
Manage all program’s clinical documentation (Individualized Services Plans, Monthly Reports, Quarterly Reports, Service Authorizations (Initial/Continued) psychological/psychiatric evaluations, discharge reports, signing, and double locking of notes) in accordance with Agency, CARF, Medicaid and licensure regulations.
Ensuring all important appointments gets scheduled (Psychiatric evaluations, Physical appointments, Outpatient therapy, Psychological evaluations, meetings with school teacher) within the first 30-days of a client receiving services.
Ensuring that all important chart documentation is obtained, scanned and uploaded properly (copy of psychiatric evaluation, copy of psychological evaluation, copy of school records, copy of medications, copy of physical, hospitalization records, discharge paperwork and copies of treatment info from other mental health providers) within the first 30-days of receiving services and throughout the duration of services.
Conduct all new service and continued service orientations and introductions with new and continuing clients.
Manage all dates of important documentation (Individualized Services Plans, Monthly Reports, Quarterly Reports, Service Authorizations (Initial/Continued) psychological/psychiatric evaluations, discharge reports) via managing, creating and maintaining a “important date tracker” as well as updating service requirement dates on Sharenote.
Print, call and fax authorization to release of information forms, call and follow up to obtain important documentation requested.
Manage Contact log, Health Tab and Collateral Contact Tab in Sharenote of all clients assigned to ensure accuracy and proper updates.
Provides administrate supervision to counselors assigned.
Responsible for conducting agency trainings to orientate and support the development of staff at AVYFS.
Responsible for reviewing documentation of staff assigned.
Completing weekly counselor hours report with Accuracy and in accordance with agency expectations.
Responsible for maintaining original timesheet logs for counselors assigned
Assist the agency in the hiring and termination process.
Actively coordinates case management, discharge, and aftercare planning with referral agencies.
Engage in company audits monthly to ensure chart compliance of all charts assigned.
Responsible for obtaining at least 10-15 direct hours weekly with clients on caseload via (family sessions, individual sessions, fill-in sessions etc.).
Other duties as assigned.

Knowledge skills and abilities:

Experience in managing organizational projects to include balancing competing priorities, complex situations and tight deadlines.
Excellent written, verbal, and interpersonal communication skills.
Ability to be articulate concisely, compellingly, and diplomatically.
Skilled in recruiting and managing a multicultural and diverse staff at different skill levels.
Ability to think strategically, critically and creatively.
Ability to interact effectively with counterparts within and outside of AVYFS.
Ability to foster and model effective costumer services.
Ability to coach, counsel and develop employees, including those of different racial, cultural and demographic backgrounds.
Ability to provide management direction in an environment of change; willingness to make difficult and challenging decisions.
Ability to provide clear expectations and directions.
Ability to solve complex problems.
Ability to perform the physical requirements and essential functions of the job.
Specialized knowledge relative to information systems technology and the application of computer systems to administrative functions.
Knowledge of different therapy models and skilled in implementing various models.
Knowledge of normal and abnormal adolescent development.
Knowledge of family systems and skilled in impacting those systems.
Knowledge of family development.

Minimum Experience:

Must have a Qualified Mental Health Professional certificate provide by the department of health professionals.


Participate in individual and team supervision weekly as scheduled.


Staff must be trained in Cardio Pulmonary Resuscitation, First Aid, Medication Administration training and TOVA before they begin working.

Additional Requirements:

Employee must be certified as being tuberculosis free yearly
Employee must clear criminal background and CPS registry checks.

Case Managers are required to use their personal vehicles or the company vehicles to perform some of the duties assigned to their jobs. Therefore, at the time of hire Counselor’s must provide proof of active driver’s license and insurance. Should a counselor receive a moving traffic violation at any time after employment the Counselor must notify their direct supervisor about the incident the next business day after receiving any violation(s). Further, Counselors will be taken off the schedule in the event they have any lapse in automobile insurance coverage.

A Village Youth & Family Services is an equal opportunity employer



Richmond, VA
23223 USA



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