Customer Service Representative
ATX Rockstar is looking for dynamic customer service consultants to join our team on a full time basis. We need candidates who have a commitment to helping others through quality customer support, so read on for more information and if you think you tick all the boxes, apply today!
Tier II Customer Service Representative Job Description
Resolving client issues in a friendly, helpful way.
Providing pricing information as required
Responding to client enquiries.
Attending staff and client meetings.
Tracking customer accounts and maintaining records.
Helping the sales team to acquire new customers.
Up-selling where appropriate.
Providing general customer support for escalated issues
Qualifications for Tier II Customer Service:
We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for helping others.
Excellent communication skills.
Data entry and note taking skills
You must be a team player.
Precise attention to detail when updating customer accounts
Able to stay current with the most up to date product and service offerings
Maintain a professional demeanor while de-escalating customer complaints
Customer Service Representative Work History and Educational Requirements
High School Diploma required
Previous experience in a customer focused role is desirable.
At least two years of experience in the customer service field are required
Desire to proactively engage with customers speaking about product and service offerings
Ability to commute to our offices in Austin, TX
Tier II Customer Service Representative Benefits
You can earn as much as you like at Avalanche Denver because we reward hard work with an excellent bonus package.
You will have lots of scope for promotion and career advancement.
Cutting edge CRM software
Our associates receive on-the-job training
If you think you can add value to our team, please submit your resumé or CV. We are looking for a candidate who wants to utilize their skills to provide unparalleled customer service!
Austin-area customer service applicants with relevant experience in customer service and sales are always welcome, but the right personality and a genuine desire to succeed in a team environment is more important than experience and full training will be provided if required.
Our ideal candidates will have background experience in customer service, sales, retail, hospitality, restaurant, customer service, data entry, administration, business to business sales, business to consumer sales, retail sales, retail customer service, customer success, customer support, client relations, marketing, interpersonal skills, public speaking, customer service, verbal communication, written communication. Background experience in customer support, technical support, information technology, data entry, customer service, retail, retail customer service, customer success, help desk, retail support, visual merchandising, trade shows, pop-up shops or brand ambassadorship are definitely a plus! We also welcome individuals with practical experience in hospitality, customer service, restaurant as a barista, bartender, customer service, barback, busser, waiter, waitress, host, hostess, event brand ambassador or concierge,customer service.
If you think you can add value to our team APPLY TODAY! We are looking for candidates who want to utilize their skills to grow with our company!
ATX RockstarWe are a diversified marketing and sales firm with ventures integrating telecommunications, non-profits, energy, technology and philanthropy. Guided by the vision of founder Shiv Ravishankar, we combine creativity, the ability to engage audiences, and an understanding of “what's next” to deliver innovative ideas as a leading architect of engagement marketing.