Client Requisition Number: ABLJP00078388
Job Title: Complaint Investigations Tech
Company: Abbott Labs
Job Location: Alameda, CA 94502
Job Duration: 12 Months+
Shift: Day or Swing Shift available
Pay Rate: $19 - $21.50/hour
We are looking for a Complaint Investigations Tech for a very important client.
Responsible for implementing and maintaining the effectiveness of the quality system. Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment. Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVD?s and Biologics. Must have good written and oral communications skills. Must possess good laboratory practices, including handling of chemicals and biohazardous material. The role would be responsible for: Investigating returned product in order to resolve customer complaints, blood glucose meters, strips & sensors. Documenting the complaint investigations in the Complaint Handling System. Using troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc to complete the investigation.