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Application Engineer-Genesys

ATR International Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.

Job Description:

The position will be part of the Genesys Application Management technology team supporting a large implementation of the Genesys product suite. The team is looking for a self motivated/self-directed applications engineer who has experience acting individually and within a team to provide Genesys application engineering and support, system maintenance, design guidance and consultation utilizing a thorough understanding of applicable technology, tools and existing designs.

Required Qualifications:

• 5+ years of Genesys Call Routing Development experience using the tools: Genesys Interaction Routing Designer (IRD), Configuration Manager (CME), Genesys Administrator (GA) or Genesys Administrator Extension (GAX)

• 5+ years of Genesys Call Routing experience with primary focus around understanding Genesys Tserver Tevents

• Must have a strong understanding of skills based routing

• Must understand how to use transaction lists to drive routing

• Must be able to trace and troubleshoot calls through Universal Routing Server (URS) log files

ATR International

ATR is a trusted career partner for tech pros and other professionals, boasting a 30-year track record of connecting talent to some of the most exciting opportunities available today. Headquartered in Silicon Valley, ATR maintains relationships with innovative companies requiring both temporary and direct-placement individuals. We’ve created an inclusive culture where diversity is celebrated and your professional goals are the priority. That ensures you’re always in a comfortable environment that moves your career forward.

Address

Charlotte, NC
USA