Can work from home anywhere in USA
The Corporate Travel Agent is responsible for applying consistently high level of customer services to the corporate clients who travel domestically/ internationally while accurately managing all travel requests by following established process and procedures. Must be native speaking Spanish and English
Duties and Responsibilities;
Respond to client requests and inquires in a call center environment through platforms such as phone, email or online booking tool.
Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
Promote the acceptance of the lowest fare; apply discount programs appropriately.
Act as the advocate for the client at all times to ensure travel needs are met and customer satisfaction exceeds expectations.
Special projects assigned by team leader or requested by our client.
This is a Virtual Position
Education & Experience
5+ years in Corporate Travel environment preferred
High School graduate or equivalent
Travel, Hospitality and Tourism certification or college degree preferred.
Intermediate level GDS-Sabra experience required
International experience preferred
Excellent verbal and written communication skills
Ability to work independently with control and organization
Ticket own records
Ability to proactively address client needs