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Customer Success Representative

ATG USA
North Little Rock, AR
  • Posted: over a month ago
  • Full-Time
Job Description

JOB SUMMARY

 

As an Customer Success Representative focused on Customer Success for accounts in the AEC (Architecture, Engineering, and Construction) industries, you will engage with local and national customers to manage software contracts, communicate purchase and renewal options, and ensure customers are adopting ATG offerings.

 

Our Customer Success Representative understand the needs of our customers who specialize in the AEC industry. ATG provides Autodesk solutions that significantly increase productivity and profitability giving our customers a competitive edge over the competition. The ATG goal is to build a first-class team and provide excellent service to our rapidly growing customer base. Employment is full-time, approximately 40 hours per week Monday through Friday and may include some travel outside normal business hours.

ESSENTIAL DUTIES, RESPONSIBILITIES:

 

  • Develops and maintains a relationship with a select group of accounts to ensure the successful and broad adoption of Autodesk solutions
  • Follow cadence to frequently check in on all accounts
  • Manage and maintain assigned accounts and understand risk of accounts that have issues or are failing
  • Troubleshoot and resolve customer issues and concerns
  • Follow ATG adoption policies throughout the yearly buying life cycle and review customer purchases
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Have a great people person attitude and passion to learn new technologies to better support ATG’s Customers
  • Communicate well; define clear tasks verbally and in writing
  • Must be able to read, write and speak English clearly to collaborate with customers and colleagues.  
  • Ability to read and comprehend simple instructions, short correspondence, and memos and write simple correspondence.
  • Ability to effectively present information Virtually and Live, 1 on 1 and in small group situations to customers, clients, and other employees of the organization.
  • Develop an understanding of AEC industry workflows; Engineers, Architects, MEP and Contractors and how they work together
  • Log all customer correspondences in MS Dynamics Contact Record Management System (CRM).
  • Responds to telephone calls, email and personnel requests for technical support as necessary
  • Build team spirit by assisting other staff members
  • Follow management direction on assigned tasks
  • Request direction when not assigned a task
  • Work on special projects as assigned by Management Team
  • Establishes and maintains relationships with technical services and sales teams
  • Travel, as necessary

MINIMUM QUALIFICATIONS

 

  • A Bachelor's degree from an accredited university
  • Previous experience in account management, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • The ability to make consistent outbound dials to current customers

 

PHYSICAL REQUIREMENTS

Must be able to work a minimum of a 40-hour workweek, plus additional as required to complete assignments on a timely basis. Must be able to sit or stand for extended periods of time; must be able to transport oneself to and from offices (including upstairs) and travel when necessary. Must be able to read, write and converse in English; be able to see with or without corrective lenses; be able to sufficiently hear with or without hearing assistance devices to respond and interface with co-workers and clients; could think logically and be able to lift and carry various office items up to 30 pounds.

NOTE: ATG employees are all members of a team. Employees are expected to assist/backup their co-workers in day to day activities as well as other duties requested for the good of the company which includes aiding outside employees assigned area of responsibility, as needed or requested. All interactions must be both internally and externally customer focused.

 

Accordingly, this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.   While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstances change.

ATG USA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. ATG requires COVID-19 vaccination as a condition of employment. Upon offer acceptance and initial start with the company, first round of vaccination must be completed. Full vaccination status must be obtained within 6 weeks of start date with ATG.

ATG USA

Address

North Little Rock, AR
72117 USA

Industry

Business

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