It’s an exciting time to be employed by AT&T. Through the hard work and dedication of our Call Center Representatives and leaders, our business is strong, progressing in our telecommunication arena and as well in our media platform with a bright future that includes new ideas and great opportunities. We are building, growing and transforming our business like no other. We are committed to provide our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of AT&T.
Our Rantoul, IL Customer Service Representatives start between $15.26 and $17.01 per hour, that’s an average yearly salary up to $36,958 per year. Plus, additional incentives and unlimited monetary earning. If you have prior customer service/sales experience or a college degree; you may be eligible for higher pay. Our management team offers up a supportive environment and motivates team members in growing professionally whether as an individual or as a team.
You’ll also gain an amazing benefits package with medical/dental/vision coverage, 401(k) plan, tuition reimbursement and paid time off. But there is more; rounding out these benefits and perks we also provided a 50% employee discount on:
• AT&T internet & fiber
• AT&T phone (formerly U-verse Voice)
• DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV
Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.
What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with on the job paid training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, APPLY NOW & don’t miss out on your FUTURE!
No physical requirements.
Applicants will be expected to pass any assessments or tests associated with the position.
Study Guide for pre-employment screening (click the link below to open the study guide)
Mobility Call Center Assessment (MCCA)
SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• May be required to work at other store locations.
• Classroom training.
• On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws.