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Customer Government Service Associate

ASPIRE TEAM Lemon Grove, CA
  • Posted: 2 days ago
  • Full-Time

Government Initiative Program:

Our Government Funded Outreach Program was created by a major telecommunications brand as a Federal Lifeline Assistance Program intended to bring wireless devices to individuals who are found eligible. Our communication outlets are no longer an extravagant accessory; they have evolved into necessary addition to everyday life.

Responsibilities:

  • Coordinates services and activities to provide program participants with necessary tools to sustain communication

  • Completes a full case assessment and determines client's’ eligibility for the federal lifeline program

  • Develops and implements an individualized service plan that establishes goals and actions which address the immediate transaction of providing a lifeline phone

  • Monitors and evaluates program participant’s progress on the implementation of their service plan

  • Conferences client cases with the Program Director and determines the necessity of targeting locations that are in high demand of the program

  • Prepares all necessary documentation to prepare low income community members qualifications expectations on behalf of the client

  • Provides referrals for clients to access public benefits and entitlements

  • Maintains accurate record keeping via case files and the designated computer database

Requirements:

  • High school diploma or equivalent.

  • Attention to detail and commitment to program necessities.

  • Problem solving abilities.

  • Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports.

  • Courteous and pleasant manners.

  • Customer service and organization skills.

  • Good judgment and commitment to ensuring confidentiality of participants records.

  • Professional demeanor.

ASPIRE TEAM

Aspire combines proven strategy with professional implementation with unique platforms for advertising to ensure our clients brands gain traction. Our outreach programs allow us to focus on precision and strive for perfection to ensure strong market growth. Our client representatives' goals are to build resilient relationships between clients and potential consumers, with a high return of investment.

Address

Lemon Grove, CA
USA

Website

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