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Order Fulfillment Specialist

ASP Staffing Accounting & Finance Los Angeles, CA
  • Expired: 25 days ago. Applications are no longer accepted.

We are looking for an experienced manufacturing Sales Order Support Specialist who can grasp concepts and processes quickly and intuitively to come join our growing team!

Position Details

  • Handles the processing of direct to consumer orders; takes orders by noting all applicable discounts, shipping details and delivery dates.
  • Interacts with direct to consumer customers through email, phone and vendor portals.
  • Enters orders into the ERP and or EDI software systems to create orders, invoices, and acknowledgements, while ensuring that all proper discounts and special pricing have been correctly applied.
  • Utilizes the company’s phone system and all its relevant functions. Additionally, stays up to date on all the company’s products and services.
  • Prepares all necessary shipping and order documentation. Relays all vendor shipping instructions, delivery dates and requests to the Freight, Picking and Shipping Departments in a timely manner.
  • Reviews and monitors customer accounts for any changes and/or discrepancies.
  • Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
  • Communicates with the Shipping and Inventory Departments on allocation of inventory and shelf life of products.
  • Investigates credit requests, short ships, and verifies their validity.
  • Receives and documents customer returns, damaged products, expired products and miss-shipped products.
  • Processes orders with minimal errors.

Job Requirements:

  • Bachelor’s Degree required.
  • Previous customer service with knowledge of Accounting concepts- HighlyDesired
  • EDI experience preferred.
  • Excellent data entry skills
  • Ability to multi-task, prioritize responsibilities and detail oriented -Strong follow through and organizational skills
  • Proficiency in Microsoft Office programs required, particularly Excel.