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Luxury E-Commerce Customer Service Representative (12PM - 9PM)

ASM USA Inc Manhattan, NY
  • Expired: over a month ago. Applications are no longer accepted.

ASM is one of the world's largest e-Commerce customer service providers for luxury and premium brands. We are seeking an Evening e-Commerce Customer Service Representative who is specialized in high-quality products and has strong customer service experience to represent prestigious brands.

As an e-Commerce Customer Service Representative, you will be fully involved in daily customer service, serving as primary contact for customer inquiries about the brand's products, e-Commerce policies, and websites etc. You will be responsible for delivering first-class and luxury-oriented customer services via phone, email, and online chat systems.

We offer

  • Salary: $16.16 per hour
  • Monthly performance bonus up to $250
  • Paid training program + ongoing training
  • An excellent working environment

We are looking for candidates who have/are:

  • Outstanding customer service skills
  • At least 1-year working experience in customer services
  • Excellent problem-solving skills and the ability to work independently
  • Tech savvy and a quick learner
  • Outstanding verbal and written communication skills in English
  • A team player
  • Fluency in another language is a plus
  • Available to work Mon-Fri, 12 PM - 9 PM
  • Available to rotate on Saturdays

Start Date: ASAP

Location: Manhattan, NY


Why Work Here?

Awesome GM, room to grow, exposure to luxury brands, training on e-Commerce

ASM Inc. is a dedicated customer care network specialized in luxury retail industry. Our branch in New York City was established in 2004 and has partnered with the world's leading fashion brands, including but not limited to apparel, skincare, watch and jewelry categories. We provide customer service support for luxury and premium brands to articulate the relationship with their customers throughout the multichannel shopping experience. At ASM, we deliver unrivaled customer service to our customers by offering talented profiles with a strong connection to the world. This is how ASM takes precedence over traditional call centers. We offer excellent working conditions in the heart of Manhattan and with possible opportunities for career development and progress within our dynamic multi-cultural team.


Manhattan, NY