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Service Desk Level 1

ASK Staffing, Inc. Saint Paul ,MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title:               Service Desk Level 1

Location:               St Paul, Minnesota, US - 55101

Job Type:               Contract

Duration:               TP

About Our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives.

Job Description:

  • The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.

Job Duties/Responsibilities:

  • Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems
  • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
  • Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
  • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
  • Document, track and monitor problems to ensure timely resolution
  • Identify, research and resolves technical problems
  • Correct application issues, solve network and security problems and identify common
  • PC software and hardware problems
  • Provide support of PCs and Laptops, such as upgrading hardware
  • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers,
  • Monitors and other peripherals
  • Perform other duties as assigned by management

Education/Requirements:

  • High school diploma or GED required
  • Associate degree is preferred
  • Excellent organizational, written, and verbal communication skills
  • Computer literate and familiar with help desk procedures
  • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
  • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
  • Knowledge of Web Browser software usage and configuration

Physical Requirements:

  • Ability to sit for up to 80% of time
  • Ability to lift or carry objects up to 60 lbs.
  • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach To A Recruiter:

Name:              Lina Mitnasala

Email:              linam@askstaffing.com

Phone:             678-890-5111

ASK Staffing, Inc.

Address

Saint Paul, MN
USA