Assistant Location Manager

ARTECHOUSE is seeking an Assistant Location Manager to join our team.  The ideal candidate is a highly organized and self-driven individual with great ability in leading teams, building processes and an unparalleled team culture. Management experience in a fast-paced customer service driven environment is required.

WHO YOU ARE

You have a fun and outgoing disposition, can-do attitude and hands-on approach to leadership. Extensive operational experience managing a large team in a similar leisure, retail, or hospitality environment. Customer service is your passion. You are skilled in recruiting, coaching, supporting and developing a high performing customer facing team. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems. You’ll have exceptional business acumen and are comfortable with systems and technology.

CORE RESPONSIBILITIES:

• Reporting to the Location Manager to oversee the daily operations of the location, managing the Visitor Experience team to ensure consistent high standards of customer service, and efficient overall floor operations.
• Serves as a role model to the front-line staff leading by example, coaching and motivating your team each day. Overseeing Team Leaders and Visitor Experience hosts.
• Works closely with Marketing on community based programming, being a champion for this on site. 
• Communicates effectively with Location Manager, Team Leaders, Bar Lead, and Bartenders on a daily basis to ensure the visitor experience is optimized. Updating the ticketing system to reconcile availability with special events calendar.
• Manages staff and floor operations, ensuring visitor satisfaction through effective front of house operation, customer flow, visitor engagement within exhibition and commercial operations all done with safety paramount.
• Assists with onboarding, team development, implementation of customer service standards and training, counseling, appraisals and recognition.
• Completes semi-monthly payroll for submission and approval.
• Responds immediately to all visitor complaints, issues and needs using best judgment to resolve any issues preserving high satisfaction levels.
• Proactively and quickly adjusts staffing levels as required by business conditions as and when necessary.
• Actively engages senior leadership with ideas and solutions to any logistical and operational issues,  ultimately creating opportunities to improve revenue and visitor experience.
• Effectively works across all internal departments (HR, Finance, Studio and Marektng) to ensure smooth operations and offer solutions to resolve issues related to day-to-day operations.
• Assists and acts as key custodian of company policies and education, ensuring all team members are aware, trained and actively manage safety as their number one priority.

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. In just under three years we’ve opened locations and built teams in Washington, D.C., New York, NY and Miami, FL. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values 

WE OFFER

• Unlimited PTO so you can take the time you need
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers

WE VALUE

We believe in the transformative power of art, science and technology and are committed to inspiring a new generation of genre-pushing artists to create with technology, educating the public about these new, exploratory mediums, and empowering artists and partners with tools and platforms that support and amplify their work.

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be based in Washington D.C. Please note we will only respond to candidates selected for further consideration.

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