Patient Care Coordinator
Are you looking for an opportunity where you can provide patient support in an office environment? Do you like communicating with patients and other clinical staff over the phone? If so, this position may be for you!
ARJ is looking for a Patient Care Coordinator to provide support and resources to the clinical teams in relation to patient care coordination activities. The Patient Care Coordinator will be responsible for serving as a communication liaison between patients and all members of the intake team for the processing of new referrals, as well as assisting in the maintenance of patient medication profiles.
Function as support and resource for the clinical teams related to patient care coordination activities
Serve as a communication liaison between patients and all members of intake team for processing of new referrals
Assist in maintenance of patient medication profile
Perform outbound calls for shipment coordination
Schedule prescriptions to assure the timeliest and most cost-effective delivery methods are utilized
Assist in coordination and communication activities related to patient deliveries
Assist in inventory allocation process for new referrals
Assist in data collection for the prior authorization (PA) process to complete in a timely and appropriate manner
Completes administrative functions for clinical and intake team members including but not limited to: faxing of requests related to medication refills ad medical record requests
Develop and process required reporting on a scheduled and as needed basis
Completes refill phone calls and documentation according to established process
Completes pre and post infusion patient calls and documentation to promote timely medication delivery, care coordination, and adherence to therapy
Triage incoming patient call as needed to ensure timely response and follow-up occur
Completion of documentation related to performance improvement indicators
Maintain confidentiality of patient and proprietary information
Registered/Certified Pharmacy Technician (CPhT), or as required by the State Board of Pharmacy preferred
Good inter-personal and communication skills
Demonstrated ability to manage multiple priorities and deadlines
Demonstrated proficiency in organizational skills with the ability to work in a fast paced, self-directed environment
Demonstrated proficiency in use of electronic medical records
Demonstrated proficiency with Microsoft Office Suite programs
Minimum of High school diploma or GED required
ARJ can offer you:
• A chance to learn new skills
• More one on one direct patient care
• More time to educate and interact with the caregivers and families
• An opportunity to work in an environment where the patient comes first
• Company benefits: Paid Time Off, bereavement leave and an employee bonus program. Medical insurance with HRA, dental and vision plans, 401K with company match, and other supplemental insurance plans.
ARJ Infusion Services provides specialty pharmacy and nursing services across the nation to treat children and adults with rare, chronic and complex conditions. ARJ clinicians understand and respect each family’s unique environment and circumstance. We work hard to deliver on our promises to our patients and their families. Apply to this position if you would like to learn more about this position and ARJ Infusion Services.
Working at ARJ means you will be joining a team of the most compassionate, dedicated and talented professionals in the pharmaceutical and home health industry.
That’s where you come in. We’re always looking for bright, innovative individuals (clinical and non-clinical professionals) who aren’t afraid to get down to business and make a difference in the many communities we serve.
Are you ready to give back and get more out of your career? Join the ARJ Infusion Services Talent Network today and check out our current opportunities!
ARJ Infusion Services
Why Work Here?ARJ is a national leader in specialty pharmacy and high-tech nursing services. We provide home infusion therapies for children and adults with acute and chronic conditions. Our expertise includes bleeding and neurological disorders, immune deficiencies, genetic disorders, IV antibiotics, and other injectable medications. Working at ARJ means you will be joining a team of the most compassionate, dedicated and talented professionals in the pharmaceutical and home health industry. That’s where you come in. We’re always looking for bright, innovative individuals (clinical and non-clinical professionals) who aren’t afraid to get down to business and make a difference in the many communities we serve. Are you ready to give back and get more out of your career? Join the ARJ Infusion Services Talent Network today and check out our current opportunities!
Relaxed atmosphere, great work/life balance, one-on-one patient care and great benefits!