Patient Care Coordinator

Patient Care Coordinator

Are you looking for an opportunity where you can provide patient support in an office environment? Do you like communicating with patients and other clinical staff over the phone? If so, this position may be for you!

ARJ is looking for a Patient Care Coordinator to provide support and resources to the clinical teams in relation to patient care coordination activities. The Patient Care Coordinator will be responsible for serving as a communication liaison between patients and all members of the intake team for the processing of new referrals, as well as assisting in the maintenance of patient medication profiles.

Responsibilities:

• Function as support and resource for the clinical teams related to patient care coordination activities

• Serve as a communication liaison between patients and all members of intake team for processing of new referrals

• Assist in maintenance of patient medication profile

• Perform outbound calls for shipment coordination

• Schedule prescriptions to assure the timeliest and most cost-effective delivery methods are utilized

• Assist in coordination and communication activities related to patient deliveries

• Assist in inventory allocation process for new referrals

• Assist in data collection for the prior authorization (PA) process to complete in a timely and appropriate manner

• Completes administrative functions for clinical and intake team members including but not limited to: faxing of requests related to medication refills ad medical record requests

• Develop and process required reporting on a scheduled and as needed basis

• Completes refill phone calls and documentation according to established process

• Completes pre and post infusion patient calls and documentation to promote timely medication delivery, care coordination, and adherence to therapy

• Triage incoming patient call as needed to ensure timely response and follow-up occur

• Completion of documentation related to performance improvement indicators

• Maintain confidentiality of patient and proprietary information

​Qualifications:

• Registered/Certified Pharmacy Technician (CPhT), or as required by the State Board of Pharmacy preferred

• Good inter-personal and communication skills

• Demonstrated ability to manage multiple priorities and deadlines

• Demonstrated proficiency in organizational skills with the ability to work in a fast paced, self-directed environment

• Demonstrated proficiency in use of electronic medical records

• Demonstrated proficiency with Microsoft Office Suite programs

• Minimum of High school diploma or GED required

ARJ can offer you:

• A chance to learn new skills

• More one on one direct patient care

• More time to educate and interact with the caregivers and families

• An opportunity to work in an environment where the patient comes first

• Company benefits: Paid Time Off, bereavement leave and an employee bonus program. Medical insurance with HRA, dental and vision plans, 401K with company match, and other supplemental insurance plans.

ARJ Infusion Services provides specialty pharmacy and nursing services across the nation to treat children and adults with rare, chronic and complex conditions. ARJ clinicians understand and respect each family’s unique environment and circumstance. We work hard to deliver on our promises to our patients and their families. Apply to this position if you would like to learn more about this position and ARJ Infusion Services.